Senior Claims Representative

Job Code: 8365
Location: Waterloo, ON
Department: Claims
# of openings: 1
Job Type: Full Time
Closing Date: 05/01/19


Senior Claims Representative

Are you known for your outstanding customer service abilities? Do you make it your personal mission to ensure that claims are handled in a professional and timely manner? If so we have a role for you!


Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, a company-matched savings plan, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role, you will:

  • Report to the Team Leader and will be accountable for providing outstanding claim settlement, superior technical support and your authority to direct independent adjusters and brokers, in all regions of the country, providing payments in a timely manner.

Your Responsibilities

  • Directing and instructing independent adjusters throughout the claims process until resolution of the file.
  • Processing claims payments within the level of authority after verifying claimant's entitlement.
  • Assisting in the quality assurance audits of our vendors and brokers.
  • Organizing and attending meetings, discoveries and conferences relevant to the claim files.
  • Formulating future handling strategies in conjunction with legal counsel and/or independent adjusters. This includes reviewing case law and coverage, identifying issues and concerns in relation to corporate exposures, clarifying issues, and determining how best to proceed to bring file to early resolution.
  • Conducting settlement analysis. This includes reviewing the file and screen notes, understanding the strengths, weaknesses and exposures, translating the analysis into a settlement proposal and developing a recommendation for approval adhering to staff authority and corporate guidelines.
  • Representing the Company in claim litigation and alternate dispute processes.
  • Communicating with Underwriting Department on matters relevant to the claim files.
  • Assisting in training and providing technical support to team members.

Your Skills and Experience

  • University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation
  • Ideally licensed to handle commercial claims in the province of Quebec
  • Ideally you will have a minimum of 5 years’ experience with multi line claims handling
  • Experience working with complex, high value property claims (personal and commercial) as well as commercial fleet and cargo experience is necessary
  • Experience in handling Casualty and Bodily Injury claims is an asset
  • Experience with mediation, arbitration and litigation is an asset
  • Proficient in MS Office and strong computer skills.
  • Bilingual (French and English) is required

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.

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