Claims Representative - Auto

Job Code: 8587
Location: Montreal, QC
Department: Claims
# of openings: 1
Job Type: Full Time
Closing Date:


** This posting is in anticipation of future hiring in 2019. Start dates are unknown at this time. **

** This position is available at any of the following locations: Montreal, QB **

Are you a superstar looking for a new place to shine?

For you, making someone’s day is what makes your day. In fact, helping others is something that just comes naturally to you – whether it’s being a calming voice for a less-than-calm customer or having ready answers to any questions that come your way. You’re able to communicate clearly and plainly, quickly analyzing what needs to be done and the best approach to take – all while easily juggling multiple tasks.



Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, a company-matched savings plan, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role, you will:

  • Report to the Team Leader, and will be responsible for investigating and settling first-party automobile and property claims.
  • Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
  • Manage auto telephone claims.

Your Responsibilities

  • Achieve and maintain the appropriate service levels on the queue
  • Fully explain the claim process to all customers in a way they’ll easily understand
  • Confirm whether claims are covered under a customer’s policy
  • Ensure all claims are promptly investigated
  • Work with the customer and preferred vendors to determine the best way to resolve the claim 
  • Maintain detailed file records by entering pertinent data into the appropriate systems
  • Process claims payments within your authority level
  • Initiate salvage and subrogation procedures on assigned claims
  • Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
  • Achieve and maintain a file disposition rate of 100% on a monthly basis

Your Skills and Experience

  • University degree, college diploma or the CIP designation
  • Experience handling automobile with a good understanding of terminology and auto policies
  • Previous customer service and call centre experience is a definite asset
  • Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
  • Professional, friendly and courteous to customers
  • Able to thrive under pressure and remain calm
  • Excellent written and verbal communication skills
  • Bilingualism is considered an asset
  • Must be available to work within the hours of 8:00 a.m to 6:00 p.m 

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.



To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.

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