Senior Analyst, Underwriting Quality Review and Learning & Development

Job Code: 8601
Location: Waterloo, ON
Department: Commercial Insurance
# of openings: 1
Job Type: Full Time
Closing Date: 25/03/19



Senior Analyst, Underwriting Quality Review and Learning & Development


Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, a company-matched savings plan, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role, you will:

  • Be responsible for developing and delivering training content based on a 3 pronged approach: trends found from quality reviews, trends found from head office referrals, and training needs identified by the front line staff and leaders. This will be the predominant function of the role.

  • Be accountable for executing on Underwriting Quality Review requirements.This includes development, implementation and oversight of underwriting governance, adherence to guidelines, authorities and commercial insurance strategy.The individual will also be asked to deliver real-time information on emerging risks and trends in the business to assist management in their decision-making.

Your Responsibilities

  • Training Content Development: Using the 3 pronged approach, the individual will work closely with Head Office Underwriting as well as front line staff and leaders, discuss and develop the necessary training content that is required for the line of business you are working with.
  • Training Delivery: Use a variety of methods to deliver training to staff and leaders and answer any questions during the session. These methods include In-Person sessions, Webinars, Video Conference. Travel and overnight stay may be required when delivering training.
  • Underwriting Quality Review:

    • Using ServiceNow, assess compliance, challenge the soundness of policies/guidelines and document findings that require attention

    • Communicate any repetitive issuestrends or action items that are considered relevant to the appropriate stakeholder

    • Perform post review analysis to identify the root cause of findings, and develop impactful action items that will be delivered in a training session

    • Complete “targeted reviews” that focus on specific issues of the underwriting business that are not captured in the standardized reviews  

Your Skills and Experience

  • Preference will be given to candidates that have prior training experience

  • Strong technical underwriting skills and systems knowledge, with 5 years of underwriting experience

  • Strong organizational skills; Excellent problem-solving skills; able to gather information, analyze critically and cut through complexity to arrive at workable solutions and the ability to influence and effectively negotiate with internal and external stakeholders

  • Helps build and maintain a culture of high performance and sustained profitable growth by promoting and supporting an environment that encourages productivity, collaboration, teamwork, and a high level of professionalism

  • Strong customer service, verbal and written communication skills; excellent computer literacy and analytic skills

  • CIP designation is preferred

  • University degree or college diploma in a relevant discipline is required

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.

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