Technical Specialist, Release Management

Job Code: 8751
Location: Kitchener, ON
Department: ITS
# of openings: 1
Job Type: Full Time
Closing Date:



Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, company-matched RRSPs, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role, you will:

  • own the planning and coordination of the system integration and pre-production phases and activities involved in the release of an application or system update into the production environment
  • facilitate meetings with various stakeholders to identify priorities, conflicts, dependencies and risks for the release and ensure that plans are in place to mitigate those risks
  • ensure all teams are prepared and ready for any given release, escalate concerns/issues to management and protect the success of the release by governing adherence to a published schedule
  • confirm the release deployment plan is followed and that all release deliverables have been completed according to the release dates and deadlines

Your Responsibilities

  • Coordinate and schedule changes to production activities, including the tracking of all elements with team leads as the project moves through testing regions into the pre-production environment
  • Accommodate a flexible schedule as most releases occur outside of regular business hours
  • Collect, manage, lock down and publish/communicate release scope
  • Facilitate release planning meeting with key stakeholders to identify sequencing of release packages and ensure that issues and risks are identified and mitigated 
  • Collect and consolidate Activity Sequence Document (ASD), and Configuration & Deployment Details (CDD) and ensures they are completed accurately in accordance with the release timeline
  • Conduct release readiness reviews
  • Manage relationships and coordinate work between multiple project teams
  • Act as single point of contact for Plan and Build activities
  • Report on status of Plan and Build activities to management team
  • Represent the change for the required review boards (Release/Technical/Change)
  • Escalate major deployment deviations or delays to Incident Management
  • Strictly manage timing and coordination of test runs with competing projects and client stakeholders sharing pre-production test environments

Your Skills and Experience

  • Degree in Computer Science, Information Systems or a related discipline
  • 8+ years of experience in insurance standards
  • 5+ years of experience in a technical lead capacity
  • Vendor management experience
  • Stakeholder relationship management experience
  • Strong knowledge of project delivery practices, standards across the project and services lifecycle and technical processes and tools
  • Subject matter expertise in several aspects of the business/technology domains while consulting with the business and project teams on development items
  • Experience working on large-scale Agile programs within the P&C Insurance industry experience is an asset

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.

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