Senior Inside Claims Representative - Casualty

Job Code: 8768
Location: Calgary, AB
Department: Claims
# of openings: 1
Job Type: Full Time
Closing Date: 03/05/19


Senior Inside Claims Representative - Casualty


Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, a company-matched savings plan, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

** This position is available at any one of the following locations:  Edmonton, Calgary, Vancouver **

In this role, you will:

  • Reporting to the Team Leader, Casualty, you are accountable for investigating, evaluating and settling Bodily Injury claims in accordance with the laws applicable to the jurisdictions in which the loss occurred as well as General Liability claims

Your Responsibilities

  • Securing details of claims by corresponding with claimants, lawyers, investigators, third party adjusters, ISU, etc, via telephone
  • Assessing coverage eligibility
  • Reserving files appropriately and timely after assessing claim
  • Maintaining detailed file records on an electronic claims system
  • Processing payments after confirming settlements and adjusting reserves
  • Coordinating the most effective course of action for claims
  • Responding to correspondence in a timely fashion
  • Reviewing file material and assessing quantum for injury settlements and property liability claims
  • Arranging independent medical assessment when appropriate
  • Preparing settlement proposals
  • Obtaining medical information necessary for independent medical assessments
  • Responding and quantifying settlement proposals
  • Preparing, quantifying and taking an active role in JDRs, examinations for discovery and mediations
  • Directing defense council on all files
  • Directing Independent adjusters, private investigators, appraisers, property experts and SIU in their efforts to collect information for investigation and quantum purposes

Your Skills and Experience

  • University degree or a college diploma or the CIP designation
  • Minimum 5 years of claims handling experience in bodily injury / casualty litigation is preferred
  • Preference will be given to candidates with significant general liability claims handling experience
  • Mediation, settlement conference and JDR/ADR experience is an asset
  • Professional, friendly and courteous in all interactions, whether with customers or co-workers
  • Perform well in a busy operation and remain calm under pressure
  • Team player adaptable to a changing environment
  • Strong written and verbal communication skills

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.

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