Team Leader, Administration, Claims

Job Code: 9177
Location: Waterloo, ON
Department: Claims
# of openings: 1
Job Type: Full Time
Closing Date: 27/06/19


Team Leader, Administration, Claims

Economical Insurance is currently looking for a Claims Administration Team Leader to join our Team in one of our office locations either in Vancouver, Edmonton, Mississauga, Kitchener, Montreal, or Halifax.

The successful candidate will be accountable for the leadership of a claims team and providing technical direction to the team members relative to the performance and efficient handling of all aspects of claims administration.



Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, company-matched RRSPs, and paid volunteer days — all within an engaging, fun, and collaborative work environment.


Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.


We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.


In this role, you will:

  • Foster staff development, conduct performance evaluations, and support training opportunities
  • Coordinate and lead staff daily in an operation spanning multiple office locations

Your Responsibilities

  • Analyzing, developing, and implementing an efficient claims operation by monitoring claims delivery systems and procedures
  • Providing guidance, on-the-job training, technical instructions and direct leadership to staff with respect to payments, claims set up, assignments, call inquires, and other duties
  • Completing audits and reports by reviewing and monitoring claims files and providing effective feedback
  • Mentoring, motivating, engaging staff, and interviewing and hiring as required
  • Collaborate with different departments to provide support and assistance through your team

Your Skills and Experience

  • You are a strategic thinker who is not afraid of getting your ‘hands dirty’ so that you can gain perspective and insight from your team and our internal partners

  • You are at your best while providing leadership, direction and mentorship, ensuring objectives are meet

  • You thrive in a dynamic, fast paced and deadline driven environment and enjoy the challenge of effectively managing multiple and varied projects and tasks

  • You are adaptable to a changing environment and successfully lead others through change

  • You are an excellent communicator who is able to drive focus to a team handling multiple accountabilities and priorities

  • You promote and contribute to a positive work environment by encompassing our values

  • Completed university degree/2 year college diploma or completed CIP designation

  • Experience in claims handling is an asset

What You Will Experience:

  • An incredible team of smart, diverse, and supportive people to work with
  • Increased development opportunities
  • Unexpected perks to keep things fun


At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.



To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting:

Visit to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, The Missisquoi Insurance Company, Perth Insurance Company, Waterloo Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.

Returning Applicant Section:

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search

Powered By Taleo

Workopolis Category Field: