Operations Advisor, Small Business Commercial Insurance

Job Code: 9195
Location: Waterloo, ON
Department: Commercial Insurance
# of openings: 1
Job Type: Full Time
Closing Date: 21/06/19


Operations Advisor, Small Business Commercial Insurance


Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, company-matched RRSPs, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role, you will:

  • Be responsible for executing the short term and long term commercial insurance strategy and business plan
  • Reporting to the DVP Small Business Commercial Insurance  leading the day-to-day operations of the national Small Business segment with a keen eye towards ensuring the effective and efficient management of the business and financial profitability. Working closely with National Operations to ensure operational alignment across commercial insurance.
  • Focus on improving profitability and growing the commercial lines portfolio, as well as improving underwriting service, policy and procedure development, resource enhancement and expense management.

Your Responsibilities

  • Support Financial Planning Process: Create planning schedules, reports, tools, before planning starts.This includes looking at new business, retention rate and Opex, including FTE.
  • Lead Operational Planning for national Small Business segment: Determine what Operational initiatives need to be done to meet the plan, how they will be measured, and when they will need to be completed by.
  • Governance: Create framework and governance to make sure they are continually monitoring and measuring and revising where necessary to ensure plan targets are met for all major initiatives and KPIs.
  • Execution & Continuous Improvement: Work closely with Finance, IT , strategy, Regional Leaders, CI National Operations, CI Pricing, CI Corporate Underwriting, Sales & Distribution to fully build and execute the plans.
  • Lead a small team of operationally focused employees

Your Skills and Experience

  • University degree in a related field of study (e.g., Business, Commerce, Actuarial Studies, Math, Economics, etc.).
  • 10+ years of Canadian P&C Insurance experience - preferably with a diverse background in a variety of functional areas (Claims, Actuarial, and Underwriting or any combination of).
  • 5+ years of proven experience in financial planning, reporting, analysis and/or completing market analysis.
  • Exceptional ability to source, verify, organize and analyze data to answer business questions.
  • Simply and concisely, convey results and recommendations enabling effective decision-making. 
  • Effective written and verbal communication and relationship management skills.
  • Creative problems solving abilities.
  • Strong organizational skills.
  • Extensive experience working with the Microsoft Office products, including PowerPoint and Excel

At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


Create a general profile here. To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting: hrsharedservices@economical.com.

Visit economical.com to learn more about us and what we’re up to.

Economical Insurance includes the following companies: Economical Mutual Insurance Company, The Missisquoi Insurance Company, Perth Insurance Company, Waterloo Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.


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