National Claims Technical Advisor - Subrogation

Job Code: 9440
Location: Waterloo, ON
Department: Claims
# of openings: 1
Job Type: Full Time
Closing Date: 25/07/19



Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, a company-matched savings plan, and paid volunteer days — all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions. With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role, you will:

  • Reporting to the Director, Corporate Property & Subrogation you are accountable for providing technical support and settlement authority on the subrogation portfolio to our Property and Auto Claims Operations nationally. You are also responsible for developing, documenting and implementing technical claims standards, policies, procedures and performing audits as it relates to auto and property subrogation.This includes conducting subrogation specific analysis and providing technical line-specific support claims partners nationally

    Your Responsibilities

  • Develop and document standards, policies and procedures around subrogation claims handling 

  • Provide guidance and support in the investigation and adjustment of large and complex property claims as it relates to subrogation

  • Track and assess the effectiveness of policy and procedures through the use of audits, inspections and surveys

  • Develop audit plans and document audit results  

  • Conduct business analysis (e.g. loss trends, loss and expense control)

  • Develop related line-specific research, analysis, trending, benchmarking, claims bulletins, quality assurance and risk management controls

  • Keep field staff informed of relevant industry, legal and corporate developments  

  • Participate in research and product development

  • Act as the liaison with external parties such as independent adjusting partners regarding referrals, audits and reporting

  • Act as the liaison and provide necessary information to internal parties such as Actuarial, Underwriting and Claim Legal

  • Continually collaborate with National CTA peers to assess, evaluate and develop training needs relating to subrogation claim handling and best practices

  • Provide technical claims and subrogation advice in the related claims line of business to claim partners, and provide subject matter expertise to training developers for subrogation specific training

  • Manage risk involving auto and property related legal issues

  • Lead and support new line-specific expense or other business initiatives

    Your Skills and Experience

  • University degree in any discipline or a 2-year college diploma or the CIP designation

  • A minimum 7 years of experience handling complex claims

  • Preference will be given to candidates with multi-line experience and/or leadership experience

  • Bilingualism (French/English) would be considered an asset

    At Economical, we all work together to come up with big ideas — then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together. If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


    To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in. Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

    We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization. If you require accommodation at any time during the recruitment process, please let us know by contacting:

    Visit to learn more about us and what we’re up to.

    Economical Insurance includes the following companies: Economical Mutual Insurance Company, Family Insurance Solutions Inc., Sonnet Insurance Company, Petline Insurance Company.


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