ZeniMax Jobs

Bilingual Customer Service Agent - Japanese

Location: ZeniMax Online Studios
Job Code: 2256
# of openings: 1


The Bilingual Customer Service Agent for Japanese is responsible for maintaining positive relationships with our game players by helping them with speed, expertise, courtesy, and enthusiasm.  This includes a wide variety of gameplay needs, technical advice, account & billing requests, product information, and social networking.  Successful candidates will typically have a positive attitude, passion for gaming, analytical thinking, computer savvy, and experience in customer service contact centers.



  • Interact with our customers in all of our Japanese gaming environments to promote customer satisfaction
  • Handle customer requests for our products and services:
    • Help with product information, account & billing requests, technical help, gameplay help
    • Help with social networking
  • Maintain a working knowledge of our products and services
    • Standard console and PC products
    • Massively multiplayer online games
    • All current gaming platforms (mostly Xbox, PlayStation, Windows PCs)
  • Contribute to record keeping & product knowledge base management



  • Native Japanese language ability; Business-level fluency in English
  • Native knowledge of culture and business in Japan
  • Customer service experience
    • Strong customer service ethic
    • Enthusiastic, positive, and professional attitude in all interactions
    • Experience with contact center environments
  • Ability to work flexible shifts (including some nights, weekends, holidays when products require it)
  • Able to quickly adapt and multi-task in a busy environment
  • Self-starter who works well alone but also experience working within team
  • Professional communications and documentation skills
  • Strong troubleshooting, analytical, and collaboration skills
  • Familiarity with computer hardware and consumer electronics for gaming
  • Familiarity with computer operating systems
  • Experience with productivity software including Microsoft Office
  • Knowledge and passion for massively multiplayer online games and online environments


Desired Skills

  • Previous customer service, community management, or public relations experience
  • Knowledge and passion for massively multiplayer online games
  • Bachelor’s degree or equivalent experience
  • Experience working within an international company
  • Experience in entertainment software industry
  • Experience dealing with external business partners


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