Support Representative (Advisor)
|# of openings:||1|
|Employment duration:||Full time|
The Support Representative (Advisor) plays a critical role in the overall success of the Infinite Campus Support team to assure customer satisfaction with Infinite Campus premium products. Primary responsibility is to advise Infinite Campus’ district support contacts, addressing questions and inquiries and troubleshooting problems related to Infinite Campus software. Additional responsibilities include; being a peer mentor, resolving complex application and data issues, and collaborating with other departments within Infinite Campus. Incumbent must have demonstrated customer relations experience. Able to describe previous experience that would provide evidence of technical aptitude. Knowledge of SQL and database investigation a plus. An understanding of applications synchronized with third party hardware in how they interrelate desired.
Position must adhere to the practices and procedures outlined in the master security guidelines.
*This position may perform job responsibilities directly for a customer contract, which may be subject to a more thorough criminal background check to include, but not limited to, fingerprints, outside the standard screening. If the position performs job responsibilities directly for said customer(s), employee is required to pass the specified criminal background check; meeting the requirements of the customer contract.
Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus’ employees to perform their job duties may result in discipline up to and including discharge.
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