Field Operations Lead

Location: Poulsbo, WA
Job Code: 183
# of Openings: 1

Description

Field Operations Lead 

Current as of: January 25, 2018

 

The Field Operations Lead is a critical member of the Field Services team and acts as the on-site contact during all live installation jobs.  As the boots-on-the-ground, the Lead Installer is responsible for communicating progress to the customer, problem solving and coordinating resolutions with the Field Operations Coordinator at Watson Headquarters. 

 

Essential Functions and Job Duties

 

  • Communicate effectively with the customer to coordinate all installation activities from site prep to customer sign-off.
  • Train and instruct regional labor teams to properly assemble Watson products to specification
  • Diagnose and repair product issues on the fly and, when required, accurately instruct the Field Ops Coordinator on which parts to order
  • Address all customer questions at any point in the process and provide basic product training as requested

 

Skills / Competencies

 

A positive attitude with exceptional customer service skills is a must.  Excellent communication skills both written and verbally with ability to work in a fast-paced environment. Clean safe driving record and criminal history. Physically able to lift at least 75 lbs.

 

 

Submit applications to www.watsonfurniture.com/careers under the Current Positions link.  Applications will only be processed through our website.

Watson's an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Watson will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.





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