Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American College of Cardiology (ACC), we offer the opportunity to work toward that goal each and every day. A 54,000-member nonprofit medical society, we are dedicated to enhancing the lives of cardiovascular patients through continuous quality improvement, patient-centered care, payment innovation and professionalism. We bestow credentials upon cardiovascular specialists who meet our stringent qualifications, provide professional education and operate national registries for the measurement and improvement of quality care. Above all, our commitment to our members and our patients has driven the College to be a leader in the formulation of health policy, standards and guidelines, and a steadfast supporter of cardiovascular research.
Named as one of Modern Healthcare’s Best Places to Work in Healthcare for 2016 & 2017, we offer satisfying and challenging work that makes a real difference in people's lives. We offer a collaborative environment where the contributions of our team members are recognized and where you can achieve professional growth and personal fulfillment. We currently seek a Director, Member Engagement to join our Membership team.
Function and Scope:
The Director, Member Engagement will serve as the strategic leader of a highly collaborative team that promotes engagement by empowering cardiovascular communities to improve heart health.
As a member of the Membership Division’s senior leadership team, this individual will drive for maximum engagement of ACC members across their career lifecycle, specialty, and/or professional interests. The Director, Member Engagement is responsible for integrating complex activities of the College’s 21 Member Sections (special interest groups) with other divisions of the College.
Responsible for a department of 12 staff and $1-2 million in revenue, this position is accountable for developing and implementing an operational plan supporting ACC’s member engagement strategy which ultimately drives member value and satisfaction, product and program sales, and active participation in the College.
Major Duties and Responsibilities:
- Lead the Member Strategy team in achieving long-term strategic objectives and overseeing day-to-day operations, creating opportunities to increase collaboration and team performance, and ensuring the ongoing coaching and development of team members.
- Serve as the strategic leader by leading overarching strategic and operational efforts of ACC’s 21 Member Sections, defining goals, key initiatives, and measurable outcomes.
- Foster collaboration among the various Section Chairs, other member leaders, staff liaisons, and other key influencers and stakeholders.
- Enable strong lines of communication among member leaders and staff to insure maximum reach, efficiency, understanding and impact of the Sections’ important mission-focused work.
- Serve as the primary staff liaison for the Section Steering Committee.
- Develop and manage an annual budget for Member Strategy that includes generating revenue from sources including section dues, donations and grants, and affinity programming.
- Serves as the College’s expert on the Sections’ functioning and needs. Work closely with staff from all departments within the College to support member driven programmatic initiatives. Collaborate with staff in areas of the College to include: Advocacy, Education, Science & Quality, Publishing, Communications and Marketing.
- Nurture a strong leadership pipeline of engaged members, including a comprehensive orientation program for section leaders. And serve as a resource for best practice, resource identification, and innovative ideas.
- Oversee recognition programs that acknowledge the outstanding achievements of the College’s section activities.
- Perform other duties as assigned.
- Undergraduate degree. Graduate level degrees may be considered in lieu of experience.
- Eight years of progressive professional experience in association management or similar field. Experience with membership and/or component relations preferred.
- At least four years of people management experience, with demonstrated knowledge and track record of achievements in staff and member development.
- Strategic project work including problem solving and decision making.
- Experience being accountable for revenue and expenses.
- Proven ability to work in collaborations leading committees or other volunteer groups.
- Ability to work on complex projects with minimal supervision.
- Excellent interpersonal, oral and written communication skills.
- Strong skills with Microsoft Word, Power Point and Excel.
- Work effectively in a team environment.
- Adaptability and acceptance of change.
- Ability to travel occasionally.
- Background in healthcare program promotion. Strong working knowledge of health systems and clinical functions highly desired.
- Experience with trade association or non-profit marketing.
ACC offers competitive salaries and excellent benefits, including a generous retirement plan, commuting subsidies, flexible work schedules, and more. For more information, please visit www.acc.org/jobs. ACC is proud to be an equal opportunity employer. EOE/AA including Vets and Disabled.