Position Description

Call Center Representative
Job Number PMF2019-219
Hours Per Two-Week Period 80
Shift Hours 8 Hour Shift
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MarinHealth Medical Network is seeking an experience Call Center Representative to join our team in Novato, Ca.


The Call Center Representative greets patients verbally on the phone.  Responds to patients in a timely manner.  Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem solving for patients to ensure that their care is provided in the most effective and timely manner possible.

We have an excellent benefits package, such as medical/vision/dental insurance, generous PTO and paid holiday, 401(k) with company match, and more!
Direct Patient Care:
• Answer telephones in a cheerful manner.
• Schedule appointments.
• Take messages for patients using electronic medical records.
• Verify and update patient demographic information.
• Register new patients.
• Address patient requests and inquires.
• Resolve patient concerns.
• Process insurance issues and assist patients in understanding insurance plans.
• Return calls as necessary
• Patient referrals
• Greet and check in/out patients, as needed.
• Collect co-payments.
• Update registration and insurance information for existing patients.
• High school diploma or General Education Degree (GED) required.
• Desire at least one year of related medical office experience.
• Experience with, and proficiency in, electronic medical records: Use of EPIC/Apex software a plus.
• Computer proficiency: Microsoft Office.
• Bi-lingual in Spanish desired

MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District.  With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day!

External hires must pass a background check. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
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