The Technical Installation Coordinator is passionate about the Spectrio brand and products while communicating clear and concise information to clients, their representatives and technicians.
Provide Technician support during Installations.
Comprehend and apply technical information, and present technical information to customers in a non‐technical manner.
Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation.
Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
Update supervisor on status of projects or technical issues.
Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
Perform other duties as assigned.
2+ years of related experience with computers and providing customer service in a call center environment.
Previous CRM (NetSuite, Salesforce, etc.) and ERP experience preferred.
Experience using Google Suite, Microsoft Office, Smartsheet preferred
Basic Windows computer-related skills a must.
Ability to effectively prioritize and execute tasks and adapt to change.
Ability to work under pressure with interruptions and challenging deadlines.
Must show aptitude and desire to learn new skills on the job.
Analytical and problem-solving abilities.
Team-oriented, collaborative and have a positive attitude.
Strong customer-service orientation with the ability to be courteous and helpful.