Position Description

Implementation Coordinator
Oldsmar Oldsmar
Job Code 69
# of openings 3
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Primary Objective:

The Technical Installation Coordinator is passionate about the Spectrio brand and products while communicating clear and concise information to clients, their representatives and technicians.

 

Responsibilities include:

  • Provide Technician support during Installations.

  • Comprehend and apply technical information, and present technical information to customers in a nonā€technical manner.

  • Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation. 

  • Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments. 

  • Update supervisor on status of projects or technical issues.

  • Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.

  • Perform other duties as assigned.

 

Qualifications:

  • 2+ years of related experience with computers and providing customer service in a call center environment.

  • Previous CRM (NetSuite, Salesforce, etc.) and ERP experience preferred.

  • Experience using Google Suite, Microsoft Office, Smartsheet preferred

  • Basic Windows computer-related skills a must.

  • Ability to effectively prioritize and execute tasks and adapt to change.

  • Ability to work under pressure with interruptions and challenging deadlines.

  • Must show aptitude and desire to learn new skills on the job.

  • Analytical and problem-solving abilities.

  • Team-oriented, collaborative and have a positive attitude.

  • Strong customer-service orientation with the ability to be courteous and helpful.

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