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Position Description

Business Analyst- Professional Services
Location US-Remote (United States)
Job ID 12231
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Overview of Job Function:
Verint Systems has an immediate need for a Business Analyst to work out of our Overland Park, KS office. Business Analyst (BA) is responsible for facilitating client design sessions, capturing business requirements, creating detailed designs, completing testing activities, and training end users. The BA may work independently as part of a strategic consulting engagement or as a member of a delivery team. The BA will be responsible for managing tasks and deliverables across multiple projects simultaneously. The expertise and work effort primarily focuses on identifying, understanding, and solving key customer problems. 
 
Principal Duties and Essential Responsibilities:
Demonstrate any applications to be deployed and educate customers on all features and functionality;
Use analytical and quality assurance tools (e.g. process diagrams) to identify customer problems, gather supporting data, and recommend process improvements;
Analyze customer problems and call drivers in an effort to identify opportunities and more efficient methods;
Design and configure applications and system integration to meet customer requirements;
Identify and understand how customers will interface with applications in order to define the user experience;
Analyze content and implement best practices for more effective searches, usability, and solution effectiveness;
Identify and analyze content sources and incorporate best practices for content format and storage/organization;
Gain a thorough understanding of the customer’s objectives, culture, organizational structure, skills, experience, and processes in order define and implement change management within the customer’s environment;
Develop training materials as well as design workshop materials; lead and facilitate design workshops and customer training sessions;
Achieve a high level of customer satisfaction through careful planning, creative problem solving, solid expectations management, and effective relationship development;
Contribute to company growth through the creation and sharing of knowledge, lessons learned, and best practices based on project experiences;
In addition to working on billable client projects, the Business Analyst may also assist as needed with pre-sales activities;
 
Minimum Requirements:
Minimum of 3 years working in the areas of Business/Systems Analysis, Systems Integration & Deployment, Customer Relationship Management, Process Engineering, Knowledge/Content Management, or Call Center/Customer Service operations;
Experience working in a matrix environment and with enterprise search technologies (e.g. Google, Verity), knowledge management systems or case management systems is a plus;
Travel Requirements: Estimated at 50 % - 75% depending on the project;
Bachelor’s degree(s) or equivalent experience required;
Successful completion of Verint’s background check screening process including, but not limited to, employment verification, criminal search, OFAC, and SS verification;
 
Preferred Requirements:
Knowledge management systems or case management systems is a plus;