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Position Description

Technical Consultant
Location US-Remote (United States)
Job ID 12887
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Overview of Job Function:

The Technical Consultant works as part of Engagement Management Professional Global Services teams and engages directly with our clients to develop world class customer experience solutions. 

Principal Duties and Essential Responsibilities:

  • Contribute to and challenge the design documentation, identify gaps (and suggest solutions) and develop all aspects of the solution such as User Interface, Business Rules, Object Model, Integration and Database model independently.
  • Maintain awareness of impact of own work on overall solution, ensuring output fits appropriately into overall design.
  • Participate in code reviews and learn lessons from those reviews in order to continually improve coding standards.
  • Triage defects (UI, process and integration) and fix medium/difficult complexity bugs.
  • Be responsible for designing significant sections of our solutions maximizing OOTB functionality, adhering to specifications, requirements and standards without support. Follow and challenge best practice guidelines for the installation, configuration and delivery of Engagement Management Professional solutions to ensure high quality and customer acceptance
  • Specify and execute use cases, test sprints, and performance tests of customer solutions.
  • Develop greater understanding of relevant Engagement Management Professional solutions.
  • Have quality as a focus for all tasks and deliverables, of own work as well as helping less experienced colleagues achieve high quality outputs.
  • Carry out duties according to company policy and quality assurance processes.
  • Adhere to project plan and deliver tasks on time with timely updates (progress/dependencies/blockers) to project lead.
  • Estimate medium complexity work packages with little or no support..

Minimum Requirements:

  • 3 plus years’ experience of all stages of the Software Development Lifecycle on at least 3 projects.
  • 2 plus years’ experience of using SQL and relational database technologies e.g. SQL Server, Oracle.
  • 2 plus  years’ experience in Spring Framework.
  • 2 plus  years’ experience in developing web services e.g SOAP, REST.
  • Languages: Working knowledge of Java and the following: HTML, Javascript, XML, XSL/XSLT, CSS, JQuery, JSP
  • Demonstrable skills in Object Oriented design concepts.
  • Demonstrable skills in Relational Database design concepts.
  • Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification

Preferred Requirements:

  • Experience with Version Control technologies e.g. SVN/GIT
  • Experience of using bug tracking software e.g. BugZilla, JIRA, HPQC is desirable
  • Other performance testing tools (e.g. Selenium, DynaTrace, JMeter, LoadUI, Charles, etc)


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