Workforce Management Analyst - Contact Center
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Join our dynamic Contact Center Team and make an impact at Bridgevine Inc., the leading provider of customer acquisition solutions for iconic home service brands at the Miami, FL office. We offer an invaluable opportunity to gain exposure to all facets of our business — we work hard and we play hard. And we’ll expect you to do both.
This position will be responsible for the day-to-day operations and functions of all technology platform used to support both the Inbound and Outbound campaigns of the contact center.
This position reports directly to the Senior Technical Manager of Contact Center Operations. The Workforce Management Analyst is responsible for collaborating with the operational leadership on the day to day staffing activities, demand forecasting and reporting duties. The Workforce analyst will provide guidance on resource management to ensure optimal delivery of service, drive organizational betterment through Workforce Management, maximize the customer experience and improve metrics.
Oversee daily operations and functions of all Ancillary and Outbound campaigns in our Call Centers; including planning of new programs and calling plans based on Marketing/Business initiatives.
Bridgevine powers customer acquisition solutions through its next generation technology platform. We thrive in a digital market where product and service supply from leading service brands intersects with residential and SMB customer demand. Through a blend of online direct marketing and proprietary distribution channels, over 8 million qualifications each month transact in Bridgevine’s vast marketplace. Participating partners in the telecommunications, cable, satellite, home security, and energy sectors delight in acquiring new customers, building brand loyalty and unlocking new revenue streams. Our technology platform has generated over $1.9 billion in annual recurring revenue for business partners.
Bridgevine seeks energetic thought leaders and knowledge workers who thrive on exciting assignments and working alongside smart, humorous and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us every day to be Collaborative, Driven and Inquisitive.
Bridgevine, Inc. is an Equal Opportunity Employer. This position is based out of Miami, FL. No relocation assistance provided.
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