Client Solutions Account Manager

Location: Atlanta
Job Code: 426
# of Openings: 1

Description

Join our dynamic Platform Operations Team and make an impact at Bridgevine Inc., the leading provider of customer acquisition solutions for iconic home service brands at the Atlanta, Georgia office. We offer an invaluable opportunity to gain exposure to all facets of our business — we work hard and we play hard. And we’ll expect you to do both.

                                                          

Position Overview

The Client Solutions Account Manager is responsible for managing and growing new or existing client accounts focusing on revenues and strategic value generated by Bridgevine’s suite of Products and Solutions.  The successful candidate will apply a combination of skills that incorporate client relationship management, performance analysis, operational effectiveness and cross functional leadership working across both business and technology stakeholders.

 

 

Responsibilities

  • Oversee day-to-day client relationship and operations of accounts
  • Identify revenue growth and strategic value solutions across provider catalogs, call center operations, and marketing initiatives
  • Analyze data to identify micro and macro level performance trends
  • Collaborate with cross-functional teams to create innovative strategies and solutions that maximize program performance
  • Cultivate deeper, higher level relationships with day-to day business managers and C-Level decision makers
  • Identify operating process issues as well as provide root cause analysis and solution recommendations
  • Oversee key projects, processes and performance reports and data
  • Provide an intake and escalation point for communications around internal and external stakeholder priorities
  • Effectively communicate strategic partner goals and represent the their interests to internal cross-functional groups
  • Lead client meetings to present and discuss operational performance, growth opportunities and quarterly business reviews
  • Partner with clients and internal teams on initiatives tied to quality assurance and operational effectiveness
  • Perform effective planning, organization and decision making to attain desirable profit making results

 

Requirements

  • Bachelor’s degree or higher
  • Expected to travel as business requires (up to 20%)
  • 8+ years relevant experience in sales/account/channel management
  • Strong interpersonal communication (both written and verbal)
  • Demonstrated success in strategic / key account relationship management
  • Very comfortable presenting in-front of clients

Preferred Requirements

  • Experience building a client solution involving multiple users and cross-functional teams
  • Experience collaborating with C-Level decision makers
  • Previously trained in consultative / value-based selling
  • Experience developing relationships with senior management by speaking in terms of business value
  • Ability to conceptualize and articulate business ideas, proposals, and performance analysis findings/results by utilizing MS Powerpoint, MS Excel, and other business writing and presentation tools
  • Experience in the telecommunications industry including cable/satellite TV providers, Broadband, and Wireless carriers

 

Company Overview

Bridgevine powers customer acquisition solutions through its next generation technology platform.  We thrive in a digital market where product and service supply from leading service brands intersects with residential and SMB customer demand.  Through a blend of online direct marketing and proprietary distribution channels, over 8 million qualifications each month transact in Bridgevine’s vast marketplace.  Participating partners in the telecommunications, cable, satellite, home security, and energy sectors delight in acquiring new customers, building brand loyalty and unlocking new revenue streams.  Our technology platform has generated over $1.9 billion in annual recurring revenue for business partners.

 

 

Culture

Bridgevine seeks energetic thought leaders and knowledge workers who thrive on exciting assignments and working alongside smart, humorous and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us every day to be Collaborative, Driven and Inquisitive.

 

Bridgevine, Inc. is an Equal Opportunity Employer. This position is based out of Atlanta, GA. No relocation assistance provide





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