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DAI is an international development company. For more than 45 years, we have worked on the frontlines of international development, tackling fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. Currently, DAI is delivering results that matter in some 80 countries. Our development solutions turn ideas into impact by bringing together fresh combinations of expertise and innovation across multiple disciplines. Our clients include international development agencies, international lending institutions, private corporations and philanthropies, and national governments.

Learning and Development Manager (10)

Location: North America
Location: Bethesda, Maryland
Job Code: 4782


Job Title/Grade:          Learning and Development Manager – Grade 10

Department:                Learning and Development, Office of Human Resources

Reports to:                  Director, Learning and Development

Function of the Position:

The Learning and Development (L&D) team is responsible for the implementation of the corporate learning strategy, analysis, design, development and evaluation of training, and identification for improvements in the development of a highly skilled workforce. This is a professional position within the Learning and Development team. The incumbent partners closely with the Director, employing all phases of the standard ADDIE instructional design model to design, develop and implement learning solutions as assigned (e-learning courses, PowerPoint shows, printable job aids, etc.). S/he will manage programs and processes within L&D and will deliver and facilitate training as required.

The Manager will partner with subject matter experts across the company to identify performance gaps and provide expert counsel in the most effective learning solution/s.  She/he will be expected to directly lead the analysis, design/development and delivery of a variety of learning initiatives that may include instructor-led or e-learning methods.

The incumbent will oversee the management of the learning management system, support the Professional Development benefit process, and will be the lead support person for DAI’s performance feedback system and annual review cycle. He/she will also partner with the Director, Learning and Development on designing and implementing DAI’s Leadership learning programs.

Roles and Responsibilities:

eLearning & Independent Learning

  • Manages the entire instructional design process for assigned e-learning projects.

  • Conducts needs analyses, designs/develops e-learning courses, using Articulate or Adobe Captivate.

  • Maintains and creates job aids and training to support the learning management system, the performance feedback system, New Employee Orientation (NEO) & other learning initiatives.

  • Tracks professional development and education assistance funds and responds to employees’ questions about the policy.

LMS & Performance Feedback

  • Manages all ongoing aspects of the central training function including scheduling, reporting and updating current training courses.

  • Manages and tracks the development of training and revises current training to continuously improve learning and development experiences by integrating new methods, approaches and content.

  • Develops and implements metrics and monitoring plan to demonstrate the impact training has on improving performance.

  • Performs system administration tasks for DAI’s learning management and performance management systems including routine tasks related to e-learning and instructor-led courses, performance reviews, resolving system issues, performing regular maintenance, designing reports, and other tasks.

New Employee Orientation (NEO)

  • Coordinates agenda, speakers, handouts, etc. related to delivering an effective NEO program.

  • Serves as the NEO concierge (and back-up presenter when necessary) throughout the day of NEO.

  • Evaluates NEO design and processes and revises design and/or format, as needed, in order to continue to ensure the program’s success.

Learning Consulting, Design & Delivery

  • Supports the design, implementation and evaluation of DAI’s Leadership and Professional Development learning programs and other performance improvement initiatives that meet organizational needs across all business units.

  • With the Director, Learning and Development, consults with senior leaders across the company to define yearly learning and development priorities and performance gaps.

  • Facilitates/co-facilitates company-wide learning strategies that addresses individual business unit needs and strategies related to strengthening the development and retention of top talent and as well as our pipeline of future leaders.

  • Stays current with industry trends in leadership, managerial, and professional development learning programs that encompass integrating new modalities such as MOOCs, social learning, mobile delivery and other learning methods.

Additional responsibilities as deemed necessary.


Minimum Qualifications

  • Grade 10: Bachelor’s degree and 9 years relevant experience; or a master’s degree and 7 years of relevant experience.

  • Experienced in adult learning principles and/or contemporary learning theory and practices, including needs analysis, instructional design models such as ADDIE, interactive learning technology, training impact evaluation, and/or overall performance improvement practices.

  • Skilled at working across functions and stakeholders to define needs, leverage resources, implement plans and gain commitment to action.

  • Drive for results orientation with proven experience in managing multiple tasks and staying flexible in a dynamic and changing environment with competing priorities.

  • Excellent problem-solving and analytical skills, with ability to identify and improve processes, exercise mature judgment and to work independently.

  • Functional management experience and ability to define and concisely communicate recommendations to senior leaders.

  • Exceptional communication skills (written and verbal); able to coordinate and facilitate communication among diverse groups of stakeholders, write clear concise reports that detail results and build commitment and support for program activities, develop marketing communications and materials to build excitement and interest.

  • Professional presentation and facilitation skills especially at the manager and leadership levels.

  • Proficiency with developing highly interactive e-learning through use of learning authoring programs, such as Articulate or Adobe Captivate.

  • Prior experience with system administration tasks in a major learning management system.

Equivalent combination of education and experience will be considered.

Strongly Preferred Qualifications

  • Prior experience designing and facilitating “soft skills” or professional/leadership development classes.

  • Prior experience integrating multiple learning modalities including MOOCs, webinars, mobile learning and mentoring programs.

  • Prior experience managing performance management cycles and systems.

  • Prior leadership experience.

  • Certification as CPLP from ATD (Association for Talent Development) or equivalent is preferred.

Supervisory Requirements:        None

DAI is an equal opportunity/affirmative action employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. EOE- Minorities/Females/Disabled/Veterans


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