The Agency Urine Drug Testing (UDT) Coordinator is the subject matter expert for the entire agency in regards to all matters pertaining to the Urinalysis and Drug testing and the training and coordination of U/A Technicians at all locations. This position is also responsible for maintaining and updating processes and procedures as it relates to the UDT. Leading the QA / QC efforts in monitoring the timely submission and status updates of the UA records at all clinics, and conformance to Department of Health standards.
Job Functions (May Include)
- Coordinates all lab and UA operations (except the enzymatic urine testing on the analyzer machines) from collection to EMR download
- Coordinates regularly with Lab Testing Manager, Lab Technical Supervisor or Lab Director, Lab Testing Staff, and ETS Collection Staff to ensure overall success of lab program, exchange of information, quality practice management and effective communication
- Coordinate with other stakeholders including: Medical Directors, Clinical Director, COO, Clinical Informatics, Compliance Officer, and Clinic Managers to maintain open channels of communication, quality and integrity of program performance, and maintenance of DOH and ETS compliance standards.
- Train all staff involved, maintain training documentation, update training material as program changes. Place on Sharepoint for staff.
- Create and disseminate all new lab policies and procedures
- Ensure lab operates to DOH compliance standards and passes all audits
- Collaborate with finance to reconcile monthly billings with lab consultant
- Ensure EMR has correct documentation for lab results
- Be the point of contact with Redwood Laboratories, be the SME on UA’s for ETS,
- Inform Clinic Managers of Dispensary Tech performance with regular reporting and quality management
- Order any supplies as required, in conjunction with Facilities Manager
- Ensure Dispensary Technicians have equipment, tools, space to do their job
- Set up auto shipments for supplies. Ensure all supplies on hand for UA’s, in collaboration with Facilities/Purchasing.
- Audit UA results regularly and disseminate to Clinic Managers weekly or more often in cases of urgency. Determine root cause of errors, determine solution, report to Clinic Managers, retrain staff as necessary.
- Respond to clinicians around the agency regarding any UA issues.
UA Training and QC/QA:
- Maintains and updates training manual for UA Techs (located on SharePoint in OTP/Medical/Dispensary/UA Training manual).
- Audits server- to make sure UA’s are being saved to server from each clinic
- Advise and train on processes for Grievances about Policy and Procedures with UA’s.
- Advise and train on processes for questions on Chain of custody
- Training resource for Dispensary staff and Counselors on UA process and procedures.
- Tablet dosing issues with UA- RMO vs NRMO
- Audits UA daily update progress for each clinic and sends periodic reports (weekly or bi-weekly) to Dispensary and Clinic Managers.
- Lead contact for UA supplies vendors and performs vendor management.
- Make certain medical records are archived for 10 years.
High School Diploma or equivalent is required. BA in IT preferred.
2-5 years of experience with Urinalysis testing. Experience in the behavioral sciences is desired, however previous experience with drug abuse treatment is not required. Orientation and training is provided upon employment.
- Computer literate, with basic knowledge of Microsoft Office Suite, databases, and electronic medical records systems. Willingness to expand computer skills as requested.
- Ability to prioritize workload and activities and follow through on assigned tasks in order to assure completion in a timely manner.
- Ability to handle pressure, users complaints and issues, multiple issues simultaneously, slow systems with calm, positive attitude. **
- Ability to handle multiple tasks and switch between tasks quickly.
- Ability to communicate agency needs to all stakeholders involved.
- High integrity and ethical standards.
- Dependable, able to work under pressure; receptive to change, willingness to learn, cooperative approach to problem-solving
- Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills; including strong conflict-resolution skills.
- Flexible team player, cooperative and uses excellent judgment.
- Excellent attention to detail, planning and analytical skills.
- Good basic clerical skills including typing, ability to proof own work, good grammar and spelling.
- Possession of a valid Washington State Motor Vehicle Operator’s License is required.
- Must have reliable transportation.
- Travel between various ETS clinics in different geographical locations is required.
- Must be able to pass a criminal background check.
- Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
- Ability to write business letters, uncomplicated reports, instructions and procedures.
- Ability to present information effectively and respond to questions from patients, staff, referral sources and the general public.
Mathematical Skills and Reasoning Ability
- Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
- Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
- The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
- The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
Computer, photocopier, fax machine, phone, and dispensary equipment.