Reentry Outreach Care Coordinator

Location: REACH
Job Code: 481
# of Openings: 1


**Please include your personal Cover Letter with ALL applications.**


REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and substance use disorders to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps and helps individuals access essential resources such as housing, health care, entitlements and treatment.

The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity, is committed to social justice, and appreciates hard work, creativity and a good sense of humor.

REACH Reentry Program

The Reentry Care Coordination Team (RCCT) provides comprehensive transitional reentry care coordination services to adults transitioning out of the suburban jails in South and East King County and supporting reentry from the Maleng Regional Justice Center. The team focuses on providing individualized services to adults who are experiencing behavioral health challenges (substance use and/or mental health), need an intensive level of community-based support, and may be experiencing homelessness. The program goals are to connect with individuals while in custody to ensure a seamless transition from the criminal legal system to successful engagement with community-based services, ultimately reducing further involvement with the criminal legal system.

Recognizing that people of color are disproportionately impacted by the criminal legal system and face multiple systemic barriers to accessing needed services, this program will prioritize individuals who have experienced this marginalization. Culturally responsive services will be provided in alignment with a racial equity and social justice framework. The target population is adults who are transitioning out of a suburban jail in South and East King County and/or; Are not tiered or engaged in a behavioral health program; Require transitional support to access and maintain community connections; Are experiencing homelessness; Are cycling through the jails.

The RCCTis an intensive, flexible, community-based team that provides individually tailored services aimed at connecting clients to the community resources needed to help them achieve stability and improved quality of life. Care coordination services will be collaborative and respectful of client choice, supportive of client autonomy, and centered around each participants’ self-determination and individual goals.

All Reentry services will work to assist an individual through identified goals for up to 180 days that could include:

  • Linkage to needed social services including behavioral health and primary care
  • Outreach and harm reduction based care coordination
  • Housing and housing stability focus
  • Veterans Services (if qualifies)

Job Summary

The purpose of the Re-Entry Outreach Care Coordinator position is to engage and support individuals entering the community after incarceration. Our goal is to work alongside clients and communities to reduce difficulties in transitioning into those communities. By working with behavioral health/substance abuse providers, prosecutors and defense attorneys in the client’s community of origin we hope to reduce recidivism and improve the quality of life for everyone involved.

This position involves providing in custody outreach to make contact with individuals who are incarcerated, in order to build rapport, address immediate needs, and provide assistance with accessing longer term services. This position will collaborate with REACH staff, local community resources, first responders, and other outreach providers, and will engage eligible individuals who may be referred or identified through street outreach. The REACH worker will meet with clients on the street after release or at other locations and may accompany clients to community resources as needed to ensure engagement in services.

The target population is adults who are experiencing homelessness and behavioral health challenges and are not effectively engaged in the services they need to improve the quality of their lives. These individual often cycle through local jails and have great difficulty navigating the criminal justice system. The Outreach Care Coordinator will work with individuals who face multiple barriers and are traditionally underserved to access the local behavioral health and primary care services they need. Services provided will be client-centered and strengths-based, utilizing motivational interviewing skills and delivered from a harm-reduction and trauma informed perspective, focused on client choice and improved quality of life.

The Reentry Outreach Care Coordinator must develop positive and collaborative relationships with partners and staff of other agencies providing services to this population in order to effectively coordinate care. The nature of this position is extremely independent, requiring initiative and creative thinking, multitasking, strong time management and organizational skills, and conflict resolution skills. Excellent boundaries and ability to conduct street outreach while maintaining personal safety through best practices and awareness essential.

Job Functions (May Include)

  • Provide outreach, engagement and care coordination for eligible individuals.
  • Provide outreach to potential clients to explain offered services and establish a working relationship in custody and in the community.
  • In collaboration with the client, develop an individualized plan which addresses the client’s stated needs and goals.
  • Work with jail health and corrections staff to problem solve client situations as they arise.
  • Meet clients where they are, in custody, on the streets, in their living situation, or at other service facilities, to explain offered services and establish a working relationship.
  • Develop rapport and a trusting relationship with clients through respectful outreach and client-centered engagement practices.
  • Assist clients in reducing barriers and increasing access to housing and shelter.
  • Help facilitate clients’ access to primary medical care.
  • As appropriate, address clients’ substance use issues and match clinical interventions to each individual’s stage of change, supporting their goals and focusing on reducing the harmful consequences of substance use through self-change methods.
  • Address clients’ needs for behavioral health treatment services and facilitate engagement in appropriate supportive services.
  • Support clients’ efforts to move toward financial stability through access to entitlement programs, protective payeeships, educational and vocational programs, and employment opportunities.
  • Develop and maintain productive working relationships with community programs which may support clients to provide effective coordination of care.
  • Provide services consistent with ETS/REACH program policies and procedures.
  • Assist clients in keeping appointments.
  • Advocate for the client with a wide variety of other service providers:
  • Assist with accessing needed services by setting up and attending appointments with clients if needed to provide continuity of care.
  • Identify gaps and barriers in available community resources and advocate for systemic changes.
  • Attend REACH meetings, and other required meetings.
  • Utilize clinical supervision, psychiatric consultation and peer support for exploring clinical intervention strategies, counter-transference, resource development, self-care and burnout prevention.
  • Document all services provided according to agency, contract and state requirements.
  • Local travel on behalf of the agency is a job requirement.
  • Additional duties as assigned.Qualification Requirements Ability to pass background checks necessary to serve incarcerated clients.


High school diploma or equivalent required. Undergraduate degree preferred. Relevant experience may substitute for degree. Academic training in the social service field and in the area of behavioral health/substance use disorders desired. CDP/CDPT and MSW’s highly desirable.


A minimum of three years of experience in work related to social work or outreach programs. Direct experience providing services from a harm reduction perspective to individuals experiencing behavioral health challenges essential.

Knowledge Requirements

  • Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
  • Ability to prioritize workload and activities of self and complete tasks in a timely and efficient manner.
  • Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
  • Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills.
  • Must be able to pass a Washington State Patrol criminal background check.
  • Flexible team player.
  • Excellent attention to detail.
  • Ability to work very independently and seek supervision when appropriate.

Language Skills

  • Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
  • Ability to write business letters, uncomplicated reports, instructions and procedures.
  • Ability to present information effectively and respond to questions from clients, staff, referral sources and the general public.

Mathematical Skills and Reasoning Ability

  • Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
  • Basic math skills.

Physical Requirements

  • The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
  • The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Valid Driver’s License and acceptable driving record required.

Equipment Used
Computer, photocopier, fax machine, cell phone, and use of the program vehicle.

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