Housing Supervisor

Location: REACH
Job Code: 483
# of Openings: 1


**Please include your personal Cover Letter with ALL applications.**


Description of REACH

The REACH Program of Evergreen Treatment Services works with individuals struggling with homelessness and addiction to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps and helps individuals access essential resources such as housing, health care, entitlements and recovery support/treatment.

The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to their clientele. REACH values diversity, is committed to social justice, and appreciates hard work, creativity, and a good sense of humor.

Job Summary

REACH partners with community agencies to offer individuals experiencing homelessness in King County assistance to expedite their move from homelessness to permanent, stable housing. The program provides outreach and housing focused case management to help individuals to obtain and sustain permanent housing. REACH utilizes various types of housing vouchers and rental assistance to help clients secure permanent housing across the county.


The Housing Supervisor will work closely with the REACH Housing Resource Coordinator (HRC), REACH Case Managers, and REACH Finance staff, to support clients to obtain and maintain housing. This includes overseeing all aspects of REACH housing support services, including rental assistance and other financial issues related to housing. The Housing Supervisor will help find viable housing units and develop and maintain relationships with property managers to facilitate REACH’s placement of clients into available units. In coordination with the HRC, the Housing Supervisor will maintain a portfolio of housing options that case managers can offer to their clients. The Housing Supervisor will coordinate administrative tasks with the HRC, delineating roles so that housing application requirements and processes are effective and efficient, and clients are well-served.


The Housing Supervisor will be responsible for day to day supervision of REACH housing case managers through regularly scheduled individual meetings and clinical supervision. The Housing Supervisor will also be available to supervisees as needed for consultation when questions arise. The supervisor will monitor the productivity and documentation of those supervised. The supervisor will maintain effective collaborative relationships with all REACH community partners and stakeholders.


The Housing Supervisor, as a member of the REACH Leadership Team, will be involved in all aspects of overall REACH program development and compliance and quality management. Demonstrated solution-focused problem-solving skills and the ability to find common ground with collaborating partners who bring conflicting perspectives and goals to the shared table a must.

Job Functions (May Include)

  1. Direct supervision, including all administrative and clinical supervision, of REACH Housing Case Managers, including ensuring that supervisees are:
    1. Engaging clients through respectful, client-centered services including street-based outreach, developing trusting relationships and delivering individually tailored, housing focused, case management services.
    2. Collaborating with clients to develop individualized service plans and supporting clients to achieve identified goals.
    3. Fostering client autonomy and improved quality of life.
    4. Assisting clients to overcome barriers and gain access to a wide variety of community resources.
    5. Identifying gaps and barriers in available community resources and advocating for systemic changes.
    6. Attending REACH Team meetings and all other required meetings.
    7. Developing and maintaining client files for assigned caseload according to agency and contract requirements.
    8. Tracking all purchasing activities accurately and timely.

2. Conduct performance evaluations of supervisees in accordance with agency policies.

3. Approve leave requests submitted by supervisees to ensure adequate leave and coverage.

4. Facilitate conflict resolution between supervisees and other staff or partners.

5. Keep the REACH Directors informed of the material needs of REACH Staff.

6. Represent REACH community stakeholders using effective communication and strategic partnerships to best leverage REACH’s strengths and contribute to REACH’s success.

7. Participate as a member of the REACH leadership team providing overall program leadership and support.

8. Additional duties as assigned

Qualification Requirements


High school diploma or equivalent required, undergraduate degree preferred. Academic training in the social service field and in the area of substance use disorder and mental health treatment desired. Master’s Degree preferred.   



A minimum of five years’ experience in work related to social work or outreach programs. Demonstrated experience providing services from a harm reduction perspective to individuals experiencing behavioral health challenges essential. Experience with homelessness services and housing system preferred. Two years supervisory experience (or equivalent) required. 


Knowledge Requirements

  1. Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
  2. Ability to prioritize workload and activities of self and complete tasks in a timely and efficient manner.
  3. Ability to develop and maintain basic budgeting and accounting systems that function in a transparent manner.
  4. Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
  5. Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills.
  6. Possession of a valid Washington State Motor Vehicle Operator’s License (local travel on behalf of the Agency is a job requirement) and acceptable driving record is required.
  7. Must be able to pass a Washington State Patrol criminal background check
  8. Flexible team player.
  9. Excellent attention to detail.
  10. Knowledge of budgeting.


Language Skills

  1. Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
  2. Ability to write business letters, uncomplicated reports, instructions and procedures.
  3. Ability to present information effectively and respond to questions from patients, staff, referral sources and the general public.


Mathematical Skills and Reasoning Ability

  1. Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
  2. Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
  3. Basic math skills.

Physical Requirements

  1. The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
  2. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used
Computer, photocopier, fax machine, phone, and possible use of the program van.

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