Reentry Program Manager

Location: REACH
Job Code: 488
# of Openings: 1


**Please include your personal Cover Letter with ALL applications.**


REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and substance use disorders to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps and helps individuals access essential resources such as housing, health care, entitlements and treatment.

The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity, is committed to social justice, and appreciates hard work, creativity, and a good sense of humor.

REACH Reentry Program

The Reentry Care Coordination Team (RCCT) provides comprehensive transitional reentry care coordination services to adults transitioning out of the suburban jails in South and East King County and supporting reentry from the Maleng Regional Justice Center. The team focuses on providing individualized services to adults who are experiencing behavioral health challenges (substance use and/or mental health), need an intensive level of community-based support, and may be experiencing homelessness. The program goals are to connect with individuals while in custody to ensure a seamless transition from the criminal legal system to successful engagement with community-based services, ultimately reducing further involvement with the criminal legal system.


Recognizing that people of color are disproportionately impacted by the criminal legal system and face multiple systemic barriers to accessing needed services, this program will prioritize individuals who have experienced this marginalization. Culturally responsive services will be provided in alignment with a racial equity and social justice framework.  The target population is adults who are transitioning out of a suburban jail in South and East King County and/or; Are not tiered or engaged in a behavioral health program; Require transitional support to access and maintain community connections; Are experiencing homelessness; Are cycling through the jails.

The RCCT is an intensive, flexible, community-based team that provides individually tailored services aimed at connecting clients to the community resources needed to help them achieve stability and improved quality of life. Care coordination services will be collaborative and respectful of client choice, supportive of client autonomy, and centered around each participants’ self-determination and individual goals. 


All Reentry services will work to assist an individual through identified goals for up to 180 days that could include:

1.  Linkage to needed social services including behavioral health and primary care

2.  Outreach and harm reduction based care coordination

3.  Housing and housing stability focus

4.  Veterans Services (if qualifies)

Job Summary

The purpose of the REACH Reentry Program Manager position is to develop and oversee all aspects of the REACH Reentry Program. This includes identifying and developing collaborative relationships with a variety of programs who may be serving the target population. Demonstrated solution-focused problem-solving skills and the ability to find common ground with collaborating partners who bring conflicting perspectives and goals is essential.

The Reentry Program Manager will supervise Reentry program staff to ensure they engage and support individuals entering the community after incarceration. The goal is to work together with clients and communities to minimize challenges clients experience when transitioning into those communities. By working with behavioral health/substance abuse providers, prosecutors and defense attorneys in the client’s community of origin we hope to reduce recidivism and improve the quality of life for everyone involved.

The target population is adults who are experiencing homelessness and behavioral health challenges and are not effectively engaged in the services they need to improve the quality of their lives. These individual often cycle through local jails and have great difficulty navigating the criminal justice system. The Outreach Care Coordinator will work with individuals who face multiple barriers and are traditionally underserved to access the local behavioral health and primary care services they need.  Services provided will be client-centered and strengths-based, utilizing motivational interviewing skills and delivered from a harm-reduction and trauma informed perspective, focused on client choice and improved quality of life.

The nature of this position is extremely independent, requiring initiative and creative thinking, multitasking, strong time management and organizational skills, and conflict resolution skills.

The REACH Reentry Program Manager, as a member of the REACH Leadership Team, will be involved in all aspects of overall REACH program development and compliance and quality management.
Job Functions (May Include)

  1. Direct supervision, including all administrative and clinical supervision, of REACH Reentry Care Coordinators, including ensuring that supervisees are:
  1. Engaging clients through respectful, client-centered services.
  2. Providing outreach, engagement and care coordination for eligible individuals.
  3. Collaborating with clients to develop individualized service plans and supporting clients to achieve identified goals.
  4. Helping to facilitate clients’ access to primary medical care.
  5. Addressing clients’ needs for behavioral health treatment services and facilitating engagement in appropriate supportive services.
  6. Supporting clients’ efforts to move toward financial stability through access to entitlement programs, protective payeeships, educational and vocational programs, and employment opportunities.
  7. Fostering client autonomy and improved quality of life.
  8. Assisting clients to overcome barriers and gain access to a wide variety of community resources.
  9. Working with jail health and corrections staff to problem solve client situations as they arise.
  10. Developing and maintaining productive working relationships with community programs which may support clients to provide effective coordination of care.
  11. Identifying gaps and barriers in available community resources and advocating for systemic changes.
  12. Attending REACH Team meetings and all other required meetings.
  13. Utilizing clinical supervision, psychiatric consultation and peer support for exploring clinical intervention strategies, counter-transference, resource development, self-care and burnout prevention.
  14. Developing and maintaining client files for assigned caseload according to agency and contract requirements.
  15. Providing services consistent with ETS/REACH program policies and procedures.
  16. Tracking all purchasing activities accurately and timely.

2. Conduct performance evaluations of supervisees in accordance with agency policies.

3. Approve leave requests submitted by supervisees to ensure adequate leave and coverage.

4. Facilitate conflict resolution between supervisees and other staff or partners.

5. Keep the REACH Directors informed of the material needs of REACH Staff.

6. Represent REACH community stakeholders using effective communication and strategic partnerships to best leverage REACH’s strengths and contribute to REACH’s success.

7. Participate as a member of the REACH leadership team providing overall program leadership and support.

8. Additional duties as assigned


Qualification Requirements


Ability to pass background checks necessary to serve incarcerated clients.


High school diploma or equivalent required.  Undergraduate degree preferred. Relevant experience may substitute for degree. Academic training in the social service field and in the area of behavioral health/substance use disorders desired. CDP/CDPT and MSW’s highly desirable.



A minimum of five years of experience in work related to social work or outreach programs. Direct experience providing services from a harm reduction perspective to individuals experiencing behavioral health challenges essential. Minimum of three years supervisory experience (or equivalent) required. Program development experience preferable.


Knowledge Requirements

  1. Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
  2. Ability to prioritize workload and activities of self and complete tasks in a timely and efficient manner.
  3. Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
  4. Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills.
  5. Must be able to pass a Washington State Patrol criminal background check.
  6. Flexible team player.
  7. Excellent attention to detail.
  8. Ability to work very independently and seek supervision when appropriate.


Language Skills

  1. Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
  2. Ability to write business letters, uncomplicated reports, instructions and procedures.
  3. Ability to present information effectively and respond to questions from clients, staff, referral sources and the general public.


Mathematical Skills and Reasoning Ability

  1. Thorough knowledge of and ability to apply business arithmetic skills accurately and rapidly.
  2. Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization may be limited. Ability to interpret a variety of instructions furnished in written, oral, schedule or diagram format.
  3. Basic math skills.

Physical Requirements

  1. The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
  2. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Valid Driver’s License and acceptable driving record required.

Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search

Powered By Taleo