Outreach Care Coordinator- City of Seattle

Location: REACH
Job Code: 493
# of Openings: 1


**Please include your personal cover letter with each application**

**Staring at $47,000, DOE**

Description of REACH

The REACH Program of Evergreen Treatment Services works with individuals struggling with homelessness and addiction to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps and helps individuals access essential resources such as housing, health care, entitlements and treatment.

The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to their clientele. The REACH program values diversity, is committed to social justice, and appreciates hard work, creativity, and a good sense of humor.


REACH Outreach Services


In coordination with the City of Seattle’s Navigation Team, REACH will employ and manage an Outreach Team consisting of REACH Care Coordinators and a Supervisor who will conduct outreach to people living unsheltered in the City of Seattle.


The REACH Program engages with people living outdoors by providing individually tailored services and connecting people to resources. Linkage to service offerings include:


  • Referral/linkage to emergency shelters and sanctioned encampments
  • Case management
  • Housing placement
  • Medical care
  • Mental health care
  • Substance Use Disorder assessment and treatment
  • Transportation and/or accompaniment to and from appointments/resources
  • Coordinated Housing Assessments
  • Harm Reduction Services


REACH Program services begin with relationship-based outreach and engagement.  REACH Care Coordinators conduct needs assessments and provide referrals or linkage to services.  REACH services are person-centered, strengths-based, trauma-informed, culturally-relevant and respectfully provided from a harm reduction perspective.  


REACH will coordinate with service providers including those in the Outreach Continuum to serve populations of people including youth and young adults, families, and people with severe mental illness. REACH staff will be designated to particular geographic areas in order to maximize opportunities to connect with individuals living outside in those neighborhoods.  REACH will keep track of the Site Calendar and will proactively conduct outreach to people living in places that are scheduled to be cleared, with the goal of developing relationships and providing referrals to needed resources in advance of the scheduled clearing. 


The Navigation Team

The Navigation Team is a collaboration between providers in the Outreach Continuum, Seattle Police Officers (SPD) who are trained to work with people who are experiencing homelessness, and other City of Seattle staff. This combined effort provides outreach to encampments in the City of Seattle. Encampment sites are identified via the City’s priority list. One of the key activities of the Navigation Team is to remove the encampments in the City that present the worst hazards to the people living in them and the people around them.  Outreach workers from a variety of agencies offer services and support to people who need to be relocated from hazardous sites.  


The team will provide a range of services to people living in unauthorized encampments, including mobile assessments to the Intake Housing Triage tool for the Coordinated Entry for All system; assisting clients returning to their home community; survival services; and connections to shelters/sanctioned encampments, medical/mental health/substance use disorder treatments, and/or LEAD Diversion/Jail or probation. The team provides information to the City of Seattle information about engagements with individuals contacted during outreach services.


Outreach Continuum and Navigation Team Coordination Seattle Police Officers, City of Seattle staff and Outreach Continuum Providers meet Monday through Thursday to coordinate outreach efforts.  REACH will have a designated liaison attend the Monday through Thursday meetings to coordinate outreach efforts. Outreach services are provided 72 hours prior to cleaning, and, REACH may be on site the day of the cleans when requested by people experiencing homelessness.  Referrals can be made by Seattle Police Officers, City of Seattle staff and Outreach Continuum Providers through City Of Seattle Housing Navigator staff that will then link referrals to available housing opportunities for that day.


Available Services through the Navigation Team

REACH will utilize resources to reduce barriers and support people living homeless to access services that may lead to permanent housing and improved quality of life.

a. Flex funds may be used for:

  • Access to medicine or medical treatment
  • Immediate survival assistance items, including food and clothing
  • Motel stays
  • Move in costs and/or one-time rent assistance
  • Travel assistance to more stable housing that is confirmed as safe
  • Replacing necessary documentation such as birth certificates or IDs
  • Mental Health and Substance Use Disorder Treatment Services

b. Shelter Beds: A list of daily shelter vacancies is provided for Navigation Team-specific referral purposes.

c. Mental Health and/or Substance Use Disorder Treatment referrals:  Outreach care coordinators will assist individuals interested in behavioral health treatment to access appropriate treatment services.


Job Summary

This position entails going out into the community to contact, develop rapport, and engage with individuals who are living outside. The purpose of this outreach is to offer information, referral and direct supportive services to help these individuals access needed community resources. Services are to be provided from a harm reduction approach utilizing motivational interviewing skills. Though the outreach may be conducted with a team member(s), the nature of this position is extremely independent, requiring excellent interpersonal relationship and communication skills, common sense regarding personal safety, creative thinking, multitasking and conflict resolution skills.


Job Function (May Include)


  1. In coordination with REACH Outreach workers and the Navigation Team, provide Outreach and Care Coordination services to individuals living outside:
    • Go to places in the City of Seattle such as public parks, greenbelts and streets, to make contact with individuals living outside and explain offered services.
    • Through repeated contacts, develop relationships with individuals in order to assess their service needs and respond with appropriate referrals and linkages to resources.
    • Help individuals’ access community resources such as personal identification, shelter, housing, entitlements, medical care, etc.
    • Refer eligible individuals to more intensive case management programs when indicated.
    • Develop and maintain productive relationships with all Outreach Continuum and Navigation Team partners through timely and effective communication and participation in meetings and activities.
    • Develop and maintain a working relationship with other Outreach programs to facilitate effective collaborative efforts and prevent needless duplication of services.
    • Develop effective relationships with shelters and other programs that provide direct services to homeless persons and coordinate client linkages to these resources.
    • Provide Outreach Care Coordination services consistent with ETS/REACH program policies and procedures.
  2. Advocate for individuals living outside with a wide variety of other service providers.
  3. Identify gaps and barriers in available community resources and advocate for systemic changes to improve quality and coordination of community services.
  4. Attend REACH, Outreach Continuum, and Navigation Team meetings and other required meetings.
  5. Document activities according to agency, contract and state requirements.
  6. Local travel on behalf of the agency is a job requirement.
  7. Additional duties as assigned.


Qualification Requirements Education

High school diploma or equivalent required, undergraduate degree with coursework in the social service field preferred.



A minimum of two years’ experience in work related to social work or outreach programs. Experience providing services from a harm reduction perspective to individuals’ impacted by substance use and mental health conditions is highly desirable.


Knowledge Requirements

  1. Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
  2. Ability to prioritize workload and activities of self and complete tasks in a timely and efficient manner.
  3. Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
  4. Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds; good diplomatic skills.
  5. Must be able to pass a Washington State Patrol criminal background check.
  6. Flexible team player.
  7. Excellent attention to detail.
  8. Ability to work very independently and seek supervision when appropriate.


Language Skills

  1. Ability to read and interpret general business correspondence, policies and procedures, referral information, financial documentation and applicable government regulations.
  2. Ability to write business letters, uncomplicated reports, instructions and procedures.
  3. Ability to present information effectively and respond to questions from clients, staff, referral sources and the general public.


Physical Requirements

  1. The employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and talk or hear; frequently required to stand, walk and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.
  2. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.
  3. Walking outside in all weather conditions and on varied terrain is a daily requirement.
  4. Valid Driver’s License and acceptable driving record required.

Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search

Powered By Taleo