Outreach Care Coordinator - City of Seattle

Location: REACH
Job Code: 549
# of Openings: 3


REACH Mission and Values

The REACH Program of Evergreen Treatment Services works with individuals experiencing homelessness and substance use disorders to help them achieve stability and improved quality of life. Through outreach, engagement, and ongoing relationships REACH focuses on reducing harm and supporting healing. REACH bridges gaps and helps individuals access essential resources such as housing, health care, entitlements, and treatment.

The REACH Team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele. REACH values diversity, is committed to social justice and appreciates hard work, creativity and a good sense of humor.

About REACH’s Outreach Team

REACH Care Coordinators conduct assessments and provide referrals to services such as case management, housing placement, mental health care, and medical care.  REACH services are person-centered, strengths-based, trauma-informed, culturally relevant, and respectfully provided from a harm reduction perspective.

REACH coordinates with providers in the Outreach Continuum to serve populations of people including youth and young adults, families, and people with severe mental illness. Care Coordinators are designated to particular geographic areas to maximize opportunities to connect with individuals living outside in those neighborhoods.  REACH conducts outreach to people living in places that are scheduled to be cleared to develop relationships and providing referrals to needed resources in advance of scheduled clearings. 

REACH has a designated point person who attends daily meetings to coordinate REACH outreach efforts with the Navigation Team and City of Seattle staff.  Once a week, REACH Outreach staff participate in a collaborative meeting with other Outreach Continuum providers, Seattle Police Navigation Team Officers, and city staff.  The team provides information to the City of Seattle information about engagements with individuals contacted during outreach services.

Outreach Care Coordinator Job Summary

This position entails going out into the community to contact, develop rapport, and engage with individuals who are living outside. The purpose of this outreach is to offer information, referral and direct support services to help these individuals access needed community resources. Though the outreach may be conducted with a team member, the nature of this position is extremely independent, requiring excellent interpersonal relationship and communication skills, common sense regarding personal safety, creative thinking, multitasking and conflict resolution skills.

Outreach Care Coordinator Job Functions:

  • Provide Outreach and Care Coordination services, such as:

    • Going to public parks, greenbelts, and streets to contact individuals living outside and explain offered services

    • Developing relationships with individuals to assess their service needs and respond with appropriate referrals and linkages to resources

    • Helping individuals access community resources, such as shelter, housing, entitlements, medical care, etc.

    • Referring eligible individuals to more intensive case management programs when indicated

  • Develop effective relationships with shelters and other programs that provide direct services to homeless persons

  • Identify gaps and barriers in available community resources and advocate for systemic changes to improve the quality and coordination of community services

  • Advocate for individuals living outside with a wide variety of other service providers

  • Local travel on behalf of the agency is a job requirement


  • High school diploma or equivalent

  • A minimum of two years’ experience in work related to social work or outreach programs

  • Ability to work Monday - Friday from 8:00 am - 4:00 pm, with occasional flexibility as needed

  • Ability to sit and stand for long periods, occasionally lift to 30 lbs., and work outside in all weather conditions

  • Valid driver’s license


  • Undergraduate degree with coursework in a social service or related field

  • Experience with harm reduction approaches and motivational interviewing

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