The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.


Executive Housekeeper

Location: Grand Bohemian Hotel Charlotte - Charlotte, North Carolina
Job Title: Executive Housekeeper
Employment Status: Full-Time
Pay Type / FLSA Status: Salaried (Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 0
Requisition Number: 6663

Description

FOLLOW YOUR CURIOSITY IN THE HEART OF UPTOWN 

GRAND BOHEMIAN HOTEL CHARLOTTE UNVEILING EARLY 2020

We invite you to immerse yourself in Kessler's newest storyline amidst Charlotte's vibrant nightlife and inspiring art scene.

 

Objective / Purpose

The overall objective and purpose of the Executive Housekeeper is to direct the daily operations of Housekeeping and Laundry to ensure clean, orderly, and attractive conditions of the hotel.  The incumbent is responsible for completing inspections and holds Grand Performers accountable for high cleanliness standards, as well as ensuring guest and Grand Performer satisfaction while maintaining the operating budget. They are to provide inspiring and strategic leadership while directing the activities of the Housekeeping Department in support of the mission, core values, standards and goals established by the company.

 

Areas of Responsibility 

Primary areas of responsibility include, but are not limited to the following:

Oversee the operations of the Housekeeping department, ensuring the implementation and execution of KQA and BSA standards
Provide hands- on training and continuous coaching to subordinates, supervising and directing the execution of service related tasks to ensure the efficient and professional operation of the Housekeeping department
Plans work schedules to ensure adequate service
Inspects and evaluates physical condition of all areas of the hotel. Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
Periodically inventories supplies and equipment
Investigates new and improved cleaning instruments and methods
Supports and supervisors and effective inspection program for all guestrooms and public space
Responsible for the department budget and expense control.
Conduct monthly meetings with subordinates to proactively solve problems, respond to questions and create a positive productive work environment
Train, mentor, and develop Grand Performers to the standards of a world class property and intuitive service experience.  Assist in developing leaders and bench strength through the implementation of the Job Coach program
Have a thorough knowledge of product, including room types, amenities, services and brand standards

 

Knowledge / Skills / Abilities

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
Leads with courage - Provides a culture of accountability.
Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals
Advanced level of written, verbal, and interpersonal communication skills.
Ability to implement and uphold service standards
Ability to prioritize and organize work assignments
Ability to work well in stressful, high-pressure situations
Comprehensive knowledge of a safe work environment

 

Supervisory Responsibilities

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.

Housekeeping Manager

Key Partnerships:

To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support.

1.        General Manager

2.        Director of Human Resources

3.        Controller

4.        Property OPS team

 

Minimum Qualifications

Education, License, Certifications, Experience

·         Bachelor’s degree in Business or related training equivalent – required

·         3+ years of relevant work experience in similar scope and title – required

·         Experience within luxury brand/markets – required

 




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