The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.

Outlet Manager

Location: Grand Bohemian Hotel Charlotte - Charlotte, North Carolina
Job Title: Outlet Manager
Employment Status: Full-Time
Pay Type / FLSA Status: Salaried (Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 0
Requisition Number: 6965


We are seeking the extraordinary.  Artful opportunities await in the heart of Uptown.  We invite you to immerse yourself in Kessler’s newest story-line amidst Charlotte’s vibrant nightlife and inspiring art scene.

The Grand Bohemian Charlotte, featuring 254 luxury guest rooms, open-concept restaurant and lounge, rooftop bar with stunning views, versatile indoor and outdoor event space, and private outdoor park is awaiting your arrival!

We are currently seeking an experienced Beverage / Outlet Manager to join our team!  Qualified candidates should have a minimum of 2 years of bar / beverage managerial experience.  This eclectic, high-energy lounge is sure to captivate with stunning city views and cocktails crafted to enhance every spirit.  Discerning and experienced nightlife managers are best suited for this venue.  If this describes your background, we are ready to start a conversation.

Elevate your opportunities

The Grand Bohemian Charlotte, a Kessler Collection hotel, invites you to spark your curiosity.  Visit us at

Our Grand Performers Enjoy:

Paid Time Off

Medical, Dental, Life & Disability Coverage for qualifying associates

401K with company match

Special Discounts with Marriott & Kessler portfolio hotels

Enrichment Experiential Programs

Paid Volunteer Events



Essential Duties / Responsibilities / Tasks:

Primary duties, responsibilities, and tasks include, but are not limited to the following:

  1. Supervise the daily operation of F&B Outlets

  2. Responsible for ensuring that all Beverage operations are in compliance with all systems, control policies and procedures

  3. Estimates beverage consumption and purchases or requisitions beverage ingredients and supplies

  4. To monitor and critique the quality and consistency of the Beverage product.

  5. Bring innovation and creative ideas to create specialty cocktails for our menu

  6. Create and implement promotional plans to drive business to Beverage Department; host local events to create charity and local business opportunities

  7. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

  8. Interacts with guests to obtain feedback on product quality and service levels.

  9. Responds to and handles guest problems and complaints.

  10. Participates in the budgeting process for areas of responsibility.

  11. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement

  12. Conduct regular departmental meetings

  13. Attend hotel meetings; ensure that daily pre-shift meetings conducted with all Grand Performers on a daily basis for all shifts

  14. Maintain cleanliness and health code standards

  15. Complete monthly beverage inventory

  16. Schedule staff to reflect daily occupancy and reservations in order to Monitor and control payroll and other expenses

    Work Environment/Conditions:

  17. The noise level in the work environment is usually moderate.

    Physical Demands:

    The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  18. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and taste or smell.

  19. Must occasionally lift and/or move up to 25 pounds.

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