The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.

Starbucks Supervisor

Location: Grand Bohemian Hotel Charlotte - Charlotte, North Carolina
Job Title: Starbucks Supervisor
Employment Status: Full-Time
Pay Type / FLSA Status: Hourly (Non-Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 3
Requisition Number: 7355




We invite you to immerse yourself in Kessler's newest storyline amidst Charlotte's vibrant nightlife and inspiring art scene. 

Featuring 254 luxury guest rooms

Open-concept restaurant and lounge 

Rooftop bar with stunning views 

Versatile indoor and outdoor event space

Private outdoor park


Purpose / Objective

The overall objective and purpose of the Café / Starbucks Supervisor is to support the Café / Starbucks Manager in supervising the outlet, ensuring our guests receive the ultimate dining experience. The incumbent is responsible in overseeing the staffing coverage in the outlets and assisting the serving staff. They are to provide inspiring and strategic leadership while directing the activities of the Culinary Department in support of the mission, core values, standards and goals established by the company.


Areas of Responsibility

Primary areas of responsibility include, but are not limited to the following:

Supervises daily shift operations.
Ensures Grand Performers are in compliance with appearance standards.
Inspects Café / Starbucks prep area and kitchen utensils and equipment to ensure sanitary standards are met.
Requisitions and inspects food, supplies, and equipment to maintain stock levels and ensure standards of quality are met.
Ensures compliance with all food & beverage policies, standards and procedures.
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Acts as the guest service role model for the restaurant, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
Perform all positions within the Café / Starbucks Operations.
Empowers Grand Performers to provide excellent customer service. 
Ensures staff understands local, state and Federal liquor laws.
Monitors alcohol beverage service in compliance with local laws.
Ensures point of sale operations and cash handling practices are following according to standard operating procedures.
Edits work schedules and evaluates work performance of employees.
Assigns and coordinates work of employees to promote efficiency of operations.


Knowledge, Skills, and Abilities 

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
Leads with courage - Provides a culture of accountability.
Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals.
Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
Requires good communication skills, both verbal and written
Ability to respond promptly to customer needs.
Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
Ability to prioritize and maintain multiple tables at a time.


Supervisory Responsibilities

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.

Café Attendant / Barista

Key Partnerships

To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support.

Property F&B Management team
Property OPS team


Minimum Qualifications

Education, Certifications, Work Experience:

High School diploma - required
1+ years of relevant work experience in similar scope and title – required
Experience within luxury brand/markets – preferred
Food Safety Certification - preferred or attained within 30 days
Alcohol Safety Certification - preferred or attained within 30 days


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