The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.


Restaurant Assistant Manager

Location: Grand Bohemian Hotel Charlotte - Charlotte, North Carolina
Job Title: Restaurant Assistant Manager
Employment Status: Full-Time
Pay Type / FLSA Status: Salaried (Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 0
Requisition Number: 7357

Description

 

Elevate your opportunities!

We are seeking the extraordinary.  Artful opportunities await in the heart of Uptown.  We invite you to immerse yourself in Kessler’s newest storyline amidst Charlotte’s vibrant nightlife and inspiring art scene.

The Grand Bohemian Charlotte, featuring 254 luxury guest rooms, open-concept restaurant and lounge, rooftop bar with stunning views, versatile indoor and outdoor event space, and private outdoor park is awaiting your arrival!

We are currently seeking a guest-centric and service passionate leader to help guide our F&B team to success in the Assistant Restaurant Manager role.

 The overall objective and purpose of the Assistant Food and Beverage Outlet manager is to support the Food and Beverage Outlet Manager in the management for the Food & Beverage Division, including the Restaurant & Bar, and integrate its functions to serve local and hotel guests. The incumbent is responsible for maintaining profitability and quality control as well as ensuring compliance with company policies and standard operating procedures. They are to provide inspiring and strategic leadership while directing the activities of the outlets in support of the mission, core values, standards and goals established by the company.

As Assistant Restaurant Manager your primary focus will include: 

  • Ensure that all preparation for functions and outlets are completed daily
  • Follow labor guidelines and ensure that front of the house labor costs are within budgeted guidelines
  • Ensures point of sale operations and cash handling practices are following according to standard operating procedures.
  • Assists with corrective action to continuously improve service results.
  • Assists with interviews, schedules, training, coaching and counseling, resolving problems, providing open communication, and recommending discipline when appropriate.
  • Assists with work schedules and evaluating work performance of employees.
  • Ensures staff adheres to local, state and Federal liquor laws.
  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on coaching.
  • Assists in maintaining service and sanitation standards in restaurant, bar/lounge and room service areas.
  • Monitors alcohol beverage service in compliance with local laws.
  • Supervises daily shift operations
  • Assists in overseeing the café outlet.
  • Ensures Grand Performers are in compliance with appearance standards.
  • Complete weekly schedules per Peak Performance standards

Knowledge, Skills, and Abilities (KSA’s)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

  • Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
  • Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
  • Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
  • Leads with courage - Provides a culture of accountability.
  • Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals
  • Advanced level of written, verbal, and interpersonal communication skills.
  • Knowledge of federal and state liquor laws and basic employment law
  • Knowledge of finance, budgeting, and cost control principles
  • Knowledge of inventory control reporting systems
  • Ability to facilitate and lead effective, collaborative group meetings
  • Thorough knowledge of Food and Wine, as well as Beer, liquor and mixed drinks.
  • Proficient in Micros POS system



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