FOLLOW YOUR CURIOSITY IN THE HEART OF UPTOWN
GRAND BOHEMIAN HOTEL CHARLOTTE UNVEILING EARLY 2020
We invite you to immerse yourself in Kessler's newest storyline amidst Charlotte's vibrant nightlife and inspiring art scene.
Featuring 254 luxury guest rooms
Open-concept restaurant and lounge
Rooftop bar with stunning views
Versatile indoor and outdoor event space
Private outdoor park
Purpose / Objective
The overall objective and purpose of the Banquet Server is to provide the highest level of service to our guests. The incumbent is responsible for serving food and beverage during catering functions. They are to provide inspiring and strategic leadership while directing the activities of the banquet operation in support of the mission, core values, standard and goals established by the company.
Areas of Responsibility
Primary areas of responsibility include, but are not limited to the following:
Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature.
Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette.
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control.
Maintain the integrity of Company proprietary information and protect Company assets.
Maintain a thorough knowledge of menu items and banquet event orders.
Obtain linen, silverware and china. Assist in setting tables for events according to the banquet event order.
Serve food and beverage in a genuine, friendly, professional and efficient manner consistent with the Kessler image and standards
Polish glassware and silverware
Complete opening and closing procedures as well as daily side-work, to include setup and teardown of fucntions.
Proficiently utilizes the property management systems and follow cash handling procedures.
Maintain complete knowledge in the use of all office equipment, property management systems and access according to specifications
Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned
Knowledge, Skills, and Abilities
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
Knowledge of gust service etiquette and proper food and beverage serving techniques
Ability to perform all tasks related to banquet server and proficiently use job-related software, property management systems and office equipment
Ability to remain calm in various situations, use sound judgement and effectively solve problems
Ability to work quickly, prioritize, and maintain service of multiple guests
Ability to read and interpret documents such as safety rules and procedural manuals
Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
Strong written, verbal, and interpersonal skills
Education, Certifications, Work Experience:
High school diploma, GED Degree, or related training equivalent - required
1+ year of relevant work experience in similar scope and title – required
Experience within luxury brand/markets - required
Student or graduate of hotel management – preferred
Work Environment / Conditions
The work environment/conditions described herein are representative of those that an incumbent may experience.
Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.