The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.

Banquet Setup

Location: Grand Bohemian Hotel Charlotte - Charlotte, North Carolina
Job Title: Banquet Setup
Employment Status: Full-Time
Pay Type / FLSA Status: Hourly (Non-Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 3
Requisition Number: 7359




We invite you to immerse yourself in Kessler's newest storyline amidst Charlotte's vibrant nightlife and inspiring art scene. 

Featuring 254 luxury guest rooms

Open-concept restaurant and lounge 

Rooftop bar with stunning views 

Versatile indoor and outdoor event space

Private outdoor park 


Purpose / Objective

The overall objective and purpose of the Banquet Setup is to provide assistance to the banquet team in servicing catering events.  The incumbent is responsible for ensuring events are set according to the banquet event order and providing support to the banquet staff in servicing the function. They are to provide inspiring and strategic leadership while directing the activities of the banquet operation in support of the mission, core values, standard and goals established by the company.


Areas of Responsibility

Primary areas of responsibility include, but are not limited to the following:

Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature.
Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette.
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control.
Maintain the integrity of Company proprietary information and protect Company assets.
Maintain a thorough knowledge of menu items and banquet event orders.
Set up tables, chairs, audio visual equipment, and other items according to the specifications of the event.
Obtain linen and drape tables.  
Polish glassware and silverware.
Set tables with silverware, glassware and decorations.
Vacuum carpet and rugs.
Clean and dust all banquet furnishings as needed.
Replace soiled and worn table linens.
Tear town events and food and beverage stations,
Assist in serving food and beverage in a genuine, friendly, professional and efficient manner consistent with the Kessler image and standards,
Complete opening and closing procedures as well as side-work,
Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned


Knowledge, Skills, and Abilities 

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Knowledge of gust service etiquette and proper food and beverage serving techniques
Ability to perform all tasks related to banquet utility
Ability to remain calm in various situations, use sound judgement and effectively solve problems
Ability to work quickly, prioritize, and maintain service of multiple guests
Ability to read and interpret documents such as safety rules and procedural manuals
Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
Strong written, verbal, and interpersonal skills


Minimum Qualifications

Education, Certifications, Work Experience:

High school diploma, GED Degree, or related training equivalent - required
1+ year of relevant work experience in similar scope and title – required
Experience within luxury brand/markets - required


Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience.

Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.


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