The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.

Restaurant Lounge Server

Location: Grand Bohemian Hotel Charlotte - Charlotte, North Carolina
Job Title: Restaurant Lounge Server
Employment Status: Full-Time
Pay Type / FLSA Status: Hourly (Non-Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 7
Requisition Number: 7361




We invite you to immerse yourself in Kessler's newest storyline amidst Charlotte's vibrant nightlife and inspiring art scene. 

Featuring 254 luxury guest rooms

Open-concept restaurant and lounge 

Rooftop bar with stunning views 

Versatile indoor and outdoor event space

Private outdoor garden space 

Objective / Purpose

The overall objective and purpose of Cocktail Server is to provide hospitable service to our guests. The incumbent is responsible for serving food and beverage to our guests to create an exceptional guest experience. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.

Essential Functions / Tasks

Primary responsibilities and tasks include, but are not limited to the following:

Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
Maintain the integrity of Company proprietary information and protect Company assets
Maintain a thorough knowledge of menu items, beer, liquor and wine
Present menu, answer questions and make suggestions regarding food and beverage.
Explain, pair and recommend wine from wine list
Serve food and beverage in a genuine, friendly, professional and efficient manner consistent with the Kessler image and standards
Relays orders to kitchen through POS and helps serve courses from kitchen and service bars
Totals bill and accepts payment
Clears and resets tables at conclusion of each course
Assist bartenders as needed
Stock and polish glassware
Complete opening and closing procedures as well as daily side-work
Proficiently utilizes the property management systems and follow cash handling procedures
Maintain complete knowledge in the use of all office equipment, property management systems and access according to specifications
Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned

Knowledge / Skills / Abilities 

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Knowledge of wine, alcoholic and non-alcoholic beverages
Knowledge of gust service etiquette and proper food and beverage serving techniques
Ability to perform all tasks related to cocktail server and proficiently use job-related software, property management systems and office equipment
Ability to remain calm in various situations, use sound judgement and effectively solve problems
Ability to work quickly, prioritize, and maintain service at multiple tables at a time
Ability to read and interpret documents such as safety rules and procedural manuals
Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
Strong written, verbal, and interpersonal skills

Minimum Qualifications

Education, License, Certifications, Experience

High school diploma, GED Degree, or related training equivalent - required
1+ year of relevant work experience in similar scope and title – required
Experience within luxury brand/markets - required
Student or graduate of hotel management  – preferred

Our Grand Performers Enjoy:

Paid Time Off – for qualifying associates

Medical, Dental, Life & Disability Coverage for qualifying associates

401K with company match

Special Discounts with Marriott & Kessler portfolio hotels

Complimentary Meals

Paid Volunteer Events


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