|Location:||Grand Bohemian Hotel Charlotte - Charlotte, North Carolina|
|Pay Type / FLSA Status:||Hourly (Non-Exempt)|
|Available Shift:||All Shifts / Flexible|
|# of Openings:||6|
FOLLOW YOUR CURIOSITY IN THE HEART OF UPTOWN
GRAND BOHEMIAN HOTEL CHARLOTTE UNVEILING EARLY 2020
We invite you to immerse yourself in Kessler's newest storyline amidst Charlotte's vibrant nightlife and inspiring art scene.
Featuring 254 luxury guest rooms
Open-concept restaurant and lounge
Rooftop bar with stunning views
Versatile indoor and outdoor event space
Private outdoor park
The overall objective of the host/hostess position is to provide hospitable service to our guests in order to enhance the guest experience. The incumbent is responsible for answering the telephones in a professional and friendly manner, greeting guests warmly and sincerely when they arrive at the restaurant, seating guests gracefully using the appropriate standards and handling any special requests guests may have without hesitation. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.
Essential Functions / Tasks
Primary responsibilities and tasks include, but are not limited to the following:
Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
Knowledge / Skills / Abilities
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.
Knowledge of gust service etiquette and proper food and beverage serving techniques
Ability to remain calm in various situations, use sound judgement and effectively solve problems
Education, License, Certifications, Experience
High school diploma, GED Degree, or related training equivalent - required
Work Environment / Conditions
The work environment/conditions described herein are representative of those that an incumbent may experience.
Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis.
· Push, pull, and lift up to 20 lbs.
· While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.
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