The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.

Garden Cafe Server

Location: Grand Bohemian Hotel Charlotte - Charlotte, North Carolina
Job Title: Garden Cafe Server
Employment Status: Full-Time
Pay Type / FLSA Status: Hourly (Non-Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 5
Requisition Number: 7372


We are seeking the extraordinary.  Artful opportunities await in the heart of Uptown.  We invite you to immerse yourself in Kessler’s newest storyline amidst Charlotte’s vibrant nightlife and inspiring art scene.

The Grand Bohemian Charlotte, featuring 254 luxury guest rooms, open-concept restaurant and lounge, rooftop bar with stunning views, versatile indoor and outdoor event space, and private outdoor park is awaiting your arrival!

We are currently seeking energetic and enthusiastic candidates to join our Food & Beverage Team as a Garden Café Server.  This position will support our outdoor food truck concept venue.

Essential Duties / Tasks / Responsibilities:

Guest Service – 70%

Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
Promptly and warmly greeting guests upon arrival.
Provide guests with courteous, friendly and efficient service.
Answer phones using appropriate verbiage.
Takes food and beverage orders.
Prepares all drink orders to Starbucks standards.
Prepares and serves food items.
Relays order to kitchen through POS.
Totals bill and accepts payment.
Execute all financial transactions according to departmental and company policy

Sidework – 30%

Maintains service and sanitation standards according to health code regulations.
Inventory and restock supplies as needed.
Maintain the daily operations of the cafe through the execution of daily sidework.
Keeps cafe clean and organized at all times.
Attend all required trainings and department meetings

Knowledge / Skills / Abilities 

Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
Ability to remain calm and well organized under pressure while working quickly.
Ability to prioritize and maintain multiple tables at a time.
Keeps emotions under control.
Ability to properly operate the telephone and all software used for the POS system.
Basic math skills; ability to make change.
Ability to respond promptly to customer needs.
Ability to communicate effectively with guests and Grand Performers
Must speak clearly and persuasively in positive or negative situations.
Proficient in Micros POS system
Adaptable to a changing work environment.
Local knowledge of the community ( attractions activities, etc.)
English language and professional communications skills are required.

Experience / Education / Certifications:

High School diploma – required
Hospitality or customer service experience - recommended

Our Grand Performers Enjoy:

Paid Time Off – for qualifying associates

Medical, Dental, Life & Disability Coverage for qualifying associates

401K with company match

Special Discounts with Marriott & Kessler portfolio hotels

Complimentary Meals

Paid Volunteer Events

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