The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.


House Person

Location: Grand Bohemian Hotel Charlotte - Charlotte, North Carolina
Job Title: House Person
Employment Status: Full-Time
Pay Type / FLSA Status: Hourly (Non-Exempt)
Available Shift: 1st (Morning / Day)
# of Openings: 6
Requisition Number: 7381

Description

Follow your curiosity to the heart of uptown.  The Grand Bohemian Hotel Charlotte is accepting applications for hospitality-minded individuals with a passion for inspiring guests!

We are currently seeking House Person candidates to join our team of Grand Performers.

The overall objective and purpose of Houseperson position is to provide support to the Room Attendants by transporting trash and laundry.  The incumbent is responsible for bringing soiled linen to the laundry area to be washed and transferring clean linen to the rooms, as well as removing trash.  They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.

Essential Functions / Tasks

Primary responsibilities and tasks include, but are not limited to the following:

  • Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
  • Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
  • Bring all dirty linen from guest rooms to the laundry area to be washed
  • Transfer clean linen from laundry room to the guest rooms
  • Remove trash from guest rooms and dispose according to specifications
  • Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied
  • Work efficiently in order to meet daily requirements
  • Solve problems proficiently
  • Secure lost items according to the specifications
  • Maintain a neat and organized work area
  • Maintain the integrity of Company proprietary information and protect Company assets
  • Maintain complete knowledge in the use of all equipment , property management systems and access according to specifications
  • Maintain complete knowledge and comply with company policies and procedures
  • Maintain neat, clean and professional appearance according to standards
  • Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
  • Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
  • Develop and maintain positive working relationship and support the team to achieve our goals
  • Attend required training and meetings

Knowledge / Skills / Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

  • Ability to perform all houseperson-related tasks and proficiently use job-related tools and equipment
  • Ability to remain calm in various situations, use sound judgement and effectively solve problems
  • Ability to read and interpret documents such as safety rules and procedural manuals
  • Strong written, verbal, and interpersonal skills
  • Ability to follow instructions, prioritize and multi-task

Our Grand Performers Enjoy:

Paid Time Off

Medical, Dental, Life & Disability Coverage for qualifying associates

401K with company match

Special Discounts with Marriott & Kessler portfolio hotels

Enrichment Experiential Programs

Paid Volunteer Events

Apply and get the full story at kesslercareers.com

EOE/M/F/D/V




Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search