The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and artful experiences with a Bohemian twist. The collection’s captivating hotels feature curated art and are located in culture-rich destinations. And our Grand Performers deliver the brand in extraordinary ways, inviting guests to wander so they may be inspired.


Laundry Supervisor

Location: Grand Bohemian Hotel Charlotte - Charlotte, North Carolina
Job Title: Laundry Supervisor
Employment Status: Full-Time
Pay Type / FLSA Status: Hourly (Non-Exempt)
Available Shift: 1st (Morning / Day)
# of Openings: 1
Requisition Number: 7385

Description

Follow your curiosity to the heart of uptown.  The Grand Bohemian Hotel Charlotte is accepting applications for hospitality-minded individuals with a passion for inspiring guests!

We are currently seeking a guest-centric and service passionate leader to guide our housekeeping team as Laundry Supervisor.

The overall objective and purpose of the Laundry Supervisor is to assist the Executive Housekeeper and/or Housekeeping Manager in the daily operations of the Laundry department. The incumbent is responsible for ensuring both quality of product and productivity of labor in this area. This includes relentlessly inspiring, coaching and training staff to exceed our guests’ expectations. They are to provide inspiring and strategic leadership while directing the activities of the Executive Housekeeper in support of the mission, core values, standards and goals established by the company.

Areas of Responsibility

Primary areas of responsibility include, but are not limited to the following:

  • Oversees and manages performance of Laundry Grand Performers to ensure efficient and profitable operation.
  • Coach and train all Laundry Grand Performers to ensure superior product for guest satisfaction.
  • Periodically inventories supplies and equipment
  • Effectively execute the flow of work through assigning tasks of sorting, washing, folding, and ironing according to company guidelines. 
  • Inspects and evaluates physical condition of establishment
  • Prepare and analyze reports on labor cost and production of operation
  • Participate in daily line-up and regular training/departmental meetings
  • Maintain Supplies and report to Executive Housekeeping Manager items to be ordered for efficient operations on a daily basis
  • Adhere to safety guidelines
  • Assists with corrective action to continuously improve service results
  • Assists with interviews, schedules, training, coaching and counseling, resolving problems, providing open communication, and recommending discipline when appropriate.

Knowledge, Skills, and Abilities (KSA’s)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

  • Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
  • Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
  • Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
  • Leads with courage - Provides a culture of accountability.
  • Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals
  • Strong level of written, verbal, and interpersonal communication skills.
  • Ability to prioritize and organize work assignments
  • Ability to balance a variety of tasks while maintaining the highest of quality standards
  • Ability to read and recognize various tools and chemicals used throughout the cleaning process
  • Comprehensive knowledge of a safe work environment.

Our Grand Performers Enjoy:

Paid Time Off

Medical, Dental, Life & Disability Coverage for qualifying associates

401K with company match

Special Discounts with Marriott & Kessler portfolio hotels

Enrichment Experiential Programs

Paid Volunteer Events

Apply and get the full story at kesslercareers.com

EOE/M/F/D/V




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