IT Manager

Location: JW Marriott Savannah Plant Riverside District - Savannah, Georgia
Job Title: IT Manager
Employment Status: Full-Time
Pay Type / FLSA Status: Salaried (Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 1
Requisition Number: 1


Beginning Summer 2019, JW Marriott Savannah Plant Riverside District is set to transform Savannah’s historic riverfront into a vibrant new entertainment destination inviting guests and visitors to experience incredible dining between 12+ outlets, live music and concerts, high-end shopping and inspired hotel stays. The JW Marriott Savannah will offer 419 beautifully appointed guest rooms and suites for couples, families, business guests and groups looking for inspiration, and discerning travelers with an appetite for something different.


JW Marriott Savannah offers a work experience unlike any other—where pursuing your passion is not only welcomed, it’s actively encouraged. We’re seeking over 700 new associates (aka Grand Performers) to fill positions in entertainment, hospitality and other specialty services at Plant Riverside District.


As a Grand Performer, you will have access to ELITE Benefits/Perks such as:

•Hotel Stay and Food/Beverage discounts at Marriott Hotels Worldwide for you and your family/friends

•Discounted Employee Menu – as low as $2/meal

•We are all friends here!  Refer your friends and get a Bonus up to $2000 if they are hired!

•Largest Hospitality Employer in Savannah – growth opportunities are unlimited!

•20% Discount at all Kessler restaurants, Art Galleries, and Spas

•Start early with your Retirement Plan!  401K match up to 6% - goes into effect after 3 months

•Health Insurance Plans as low as $22/week!

•Stay Healthy!  Kessler Wellness Challenge – promotes healthy lifestyle with discounts at gyms and giveaways

•Discounted Bus Passes

•We care about your Fur Babies too!  We provide discounted Pet Insurance!

• 23 days of Paid Time Off (PTO)/year – start accruing right away!

•Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year!

•”Tickets at Work” discounts, special access to theme parks and more!

•Recognition Program with amazing prizes!

•Tuition Reimbursement and Professional Certification Assistance

•Company paid Basic Life Insurance $10,000


*****This position is expected to start 6 months prior to opening date*****



This IT Support Manager position is responsible for hands-on administration of The Kessler Collection’s systems and network infrastructure and for providing technology support to the organization’s business operation.


  • Manages a team of up to two.


Core duties and responsibilities include the following. Other duties may be assigned.

  • Hands-on installation and maintenance of systems and network environment for the organization.
  • Diagnose, troubleshoot, and resolve hardware, software and network problems, replacing defective components when necessary
  • Provide hands-on and remote support to end users for computer, server, printer, software & telecom needs.
  • Hands-on administration of database environments including database servers, database instances, and access methods and data services including monitoring, management, security, performance, analysis, and quality assurance.
  • Hands-on administration of network environment to ensure network security and availability for all system users, data, etc….
  • Perform server (virtual and physical) and computer configuration, including the install of OS and all required software, drives, memory and other necessary components
  • Perform scheduling of system updates and back up routines
  • Perform data retrieval functions when necessary
  • Manage Active Directory, Group Policy and Exchange environments, performing adds/moves/changes/deletions
  • Maintain telecommunications equipment including light cabling and provide technical guidance as needed.
  • Actively review reports of computer, server and peripheral equipment performance, malfunction, and maintenance to determine impact and address problems.
  • Provide support in the selection and procurement of software programs and hardware.
  • Consult with management to analyze computer system needs for information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
  • Recommend plans for system and network upgrades.
  • Develops, maintains, and test disaster recovery plans.
  • Escalates problems as appropriate.
  • Requires light to moderate travel.
  • 24X7 on-call responsibilities.


To perform this job successfully, an individual should have working knowledge of MS Exchange 2016, MS SharePoint, Windows Server 2008/2012/2016, Windows 7, Windows 10, MS Active Directory, Group Policy, Terminal Services, SQL Server 2008/2012, TCP/IP, WAN, DNS, DHCP, WINS, VPN, VMware, Working knowledge with MAC OS and MAC application software, Remote Access Application & Implementation, Back Up Software, Network Monitoring Software, Anti-Virus Software, Hospitality software to include PMS, POS Sales, Spa, PBX, HSIA, Key Lock & Accounting software. Prior hotel opening experience a plus.  Prior resort, muti-retail outlet, and live entertainment venue experience a plus.


Bachelor’s degree (B.S.) or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.


The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the incumbent is regularly required to lift up to 40 pounds of equipment, reach with hands and arms, use fingers (keyboard etc.) to handle or feel.


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