We are seeking over 700 new associates to fill positions in entertainment, hospitality and other specialty services with JW Marriott Savannah at Plant Riverside District—a newly transformed historic destination.

Hotel General Manager

Location: JW Marriott Savannah Plant Riverside District - Savannah, Georgia
Job Title: Hotel General Manager
Employment Status: Full-Time
Pay Type / FLSA Status: Salaried (Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 1
Requisition Number: 4627


Beginning Summer 2019, JW Marriott Savannah Plant Riverside District is set to transform Savannah’s historic riverfront into a vibrant new entertainment destination inviting guests and visitors to experience incredible dining between 12+ outlets, live music and concerts, high-end shopping and inspired hotel stays. The JW Marriott Savannah will offer 419 beautifully appointed guest rooms and suites for couples, families, business guests and groups looking for inspiration, and discerning travelers with an appetite for something different.


JW Marriott Savannah offers a work experience unlike any other—where pursuing your passion is not only welcomed, it’s actively encouraged. We’re seeking over 700 new associates (aka Grand Performers) to fill positions in entertainment, hospitality and other specialty services at Plant Riverside District.


As a Grand Performer, you will have access to ELITE Benefits/Perks such as:

•Hotel Stay and Food/Beverage discounts at Marriott Hotels Worldwide for you and your family/friends

•Discounted Employee Menu – as low as $2/meal

•We are all friends here!  Refer your friends and get a Bonus up to $2000 if they are hired!

•Largest Hospitality Employer in Savannah – growth opportunities are unlimited!

•20% Discount at all Kessler restaurants, Art Galleries, and Spas

•Start early with your Retirement Plan!  401K match up to 6% - goes into effect after 3 months

•Health Insurance Plans as low as $22/week!

•Stay Healthy!  Kessler Wellness Challenge – promotes healthy lifestyle with discounts at gyms and giveaways

•Discounted Bus Passes

•We care about your Fur Babies too!  We provide discounted Pet Insurance!

• 23 days of Paid Time Off (PTO)/year – start accruing right away!

•Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year!

•”Tickets at Work” discounts, special access to theme parks and more!

•Recognition Program with amazing prizes!

•Tuition Reimbursement and Professional Certification Assistance

•Company paid Basic Life Insurance $10,000


*****This position is expected to start 4 months prior to opening date*****


Objective / Purpose: 

This purpose of this position is to successfully execute the operational strategy through sound leadership of all hotel activities in alignment with the mission, core values, standards and goals established by the company.


Standards & Culture

Grand Performers exhibit behaviors and genuine sentiments reflective of our Core Values and Standards.

Core Values:  Teamwork, Integrity, Profitability, Enriching, Relentless

Image & Presence Standards: Bohemian. Our team is sophisticated and purposeful in their communication and body language.

ü  50% Classical European, 35% Colorful Gypsy Lifestyle,  15% Funky California Free Spirit

Service Standards: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.

ü  Greet, Undivided Attention, Enthusiastic Response, Smile, Thank You

ü  Listen, Empathize, Accept Responsibility, Do Something About  it, Exceed Expectations, Recover Loyalty

Performance Standards: Extraordinary. Our team rises to outperform and consistently beat our best for even better.

ü  Be Engaged: Enthusiastically share knowledge, experience and talent with others. Get involved!

ü  Be Aligned:  Collaborate effectively to accomplish goals and achieve results the Kessler way.

ü  Be Accountable:  Have courage, accept responsibility for actions and/or inactions and expect others to do the same.


Areas of Responsibility / Tasks:

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.                   

1.            Achieve or exceed financial results (GOP, Revenue, Flow-Through)

a)           Prepare location specific annual budget with appropriate department heads to align operational needs.

b)           Lead execution of Food & Beverage strategies, execution & community presence to achieve revenue targets.

c)            Monitor sales & top line revenues to achieve targets. Adjust operational expenses to achieve flow.

d)           Manage departmental labor & expenses through adherence to protocol, close monitoring and approval of purchase orders, accurate monthly forecasting, and comprehensive P&L reviews.

e)           Direct and coordinate operational activities of all departments in effort to affect operational efficiency.

2.            Achieve guest satisfaction targets

a)           Ensuring brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary.

b)           Directing and coordinating Engineering discipline in order to preserve and protect asset.

c)            Directing and coordinating Rooms division objectives, standards and activities in order to achieve service levels.

3.            Achieve cultural alignment, engagement & retention targets

a)           Ensure and enforce workplace safety and risk management protocols.

b)           Leader and active member of Crisis Management Team

a.            Responds and provides leadership guidance and presence for all property related incidents & emergencies

c)       Active participant and attendee per Kessler Meeting protocol

§  Contribute content for the creation of the Kessler Connection

§  Attend and ensure proper facilitation of Stand-Up

§  Contribute content for the Kessler Exchange location specific page

§  Member of Executive Board (GM, DHR, Controller)

d)       Active participant and attendee of all Grand Performer Events

4.            Community relations

a)           Embody personality of the hotel in alignment with company’s vision and strategic direction.

b)           Communicate to third parties with appropriate discretion through proper protocols.

c)            Establish appropriate presence in community aligned with sales, food & beverage, and relevant community / industry issues.

d)           Attend all Kessler Cares Community Involvement Events & Corporate Initiatives


Supervisory / Leadership Responsibilities:

An inspiring leader selects the best possible candidate for each position, provides structure, direction, feedback, recognition and accountability; in addition to facilitating team processes, on-going training and delegation for the following Grand Performers within the culture and policies.

1.            Sr. Front Office Department Leader on property

2.            Sr. Housekeeping Department Leader on property

3.            3rd party contracted vendors as applicable (Valet, Spa, Restaurant)


Key Partnerships:

A team player must cultivate successful relationships with the following individuals to achieve alignment and support.

1.            Sr. Accounting Leader (location based)

2.            Sr. Human Resources Leader (location based)

3.            Corporate Sr. Food & Beverage Leader

4.            Corporate Sr. Revenue Leader


Knowledge / Skills / Abilities (KSA)  

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and ability required of a successful incumbent within our culture.               

1.            Strategic business leader - Works strategically to devise plans in alignment with organizational goals.

2.            Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.

3.            Proven track record in delivering financial results.

4.            Ability to build a cohesive team and facilitate accomplishment of goals.

5.            Proven track record of positive employee satisfaction scores.

6.            Strong communication and listening skills, excellent speaking, reading and writing skills.

7.            Aptitude in financial management, financial reports and analysis.

8.            Excellent leadership skills with a hands-on, lead-by-example work style.


Minimum Qualifications / Education / Certifications / Experience

1.            Education:

a.            Bachelor's degree - required

2.            Career Experience:

a.            Hospitality industry experience – required

b.            Minimum of 7+ years of relevant work experience in similar title and scope of responsibility - required

c.            Extensive experience in hotel operations - preferred

3.            Cultural Experience:

a.            Luxury brand experience – preferred

b.            Similar size organization – preferred

c.            Fast paced / entrepreneurial / high change / growing company – preferred

4.            Systems Experience:

a.            Microsoft suite experience: Outlook, Excel, PowerPoint – required, One-Note – preferred

5.            Licenses / Certifications:

a.            Valid driver’s license – required


Work Environment / Conditions:

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore must be adaptable to.

1.            Must be comfortable working in a shared space, with constant noise, with and without the use of a private office.

2.            Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

3.            Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.


Physical Requirements / Demands:

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

1.            While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

2.            Regularly required to stand and walk for extended periods of time.

3.            Regularly required to sit for extended periods utilizing computer/keyboard, and mobile communication devices.

4.            Regularly required to stoop, bend, crouch, push, pull, and lift up to 50lbs, reach with hands and arms.



This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform.

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