We are seeking over 700 new associates to fill positions in entertainment, hospitality and other specialty services with JW Marriott Savannah at Plant Riverside District—a newly transformed historic destination.

Director of Housekeeping

Location: JW Marriott Savannah Plant Riverside District - Savannah, Georgia
Job Title: Director of Housekeeping
Employment Status: Full-Time
Pay Type / FLSA Status: Salaried (Exempt)
Available Shift: All Shifts / Flexible
# of Openings: 1
Requisition Number: 4658


Beginning in the Fall 2019, JW Marriott Savannah Plant Riverside District is set to transform Savannah’s historic riverfront into a vibrant new entertainment destination inviting guests and visitors to experience incredible dining between 12+ outlets, live music and concerts, high-end shopping and inspired hotel stays. The JW Marriott Savannah will offer 419 beautifully appointed guest rooms and suites for couples, families, business guests and groups looking for inspiration, and discerning travelers with an appetite for something different.


JW Marriott Savannah offers a work experience unlike any other—where pursuing your passion is not only welcomed, it’s actively encouraged. We’re seeking over 700 new associates (aka Grand Performers) to fill positions in entertainment, hospitality and other specialty services at Plant Riverside District.


As a Grand Performer, you will have access to ELITE Benefits/Perks such as:

•Hotel Stay and Food/Beverage discounts at Marriott Hotels Worldwide for you and your family/friends

•Free Employee Meals

•We are all friends here!  Refer your friends and get a Bonus up to $2000 if they are hired!

•Largest Hospitality Employer in Savannah – growth opportunities are unlimited!

•20% Discount at all Kessler restaurants, Art Galleries, and Spas

•Start early with your Retirement Plan!  401K match up to 6% - goes into effect after 3 months

•Health Insurance Plans as low as $22/week!

•Stay Healthy!  Kessler Wellness Challenge – promotes healthy lifestyle with discounts at gyms and giveaways

•Discounted Bus Passes

•We care about your Fur Babies too!  We provide discounted Pet Insurance!

•23 days of Paid Time Off (PTO)/year – start accruing right away!

•Enjoy the Holidays! We offer Seven (7) paid holidays throughout the year!

•”Tickets at Work” discounts, special access to theme parks and more!

•Recognition Program with amazing prizes!

•Tuition Reimbursement and Professional Certification Assistance

•Company paid Basic Life Insurance $10,000


*****This position is expected to start 3 months prior to opening date*****



This position is primarily responsible for directing the daily operations of Housekeeping and Laundry to ensure clean, orderly, and attractive conditions of the hotel.  Completes inspections and holds Grand Performers accountable for high cleanliness standards.  Responsible for ensuring guest and Grand Performer satisfaction while maintaining the operating budget. 


  • Core duties and responsibilities include the following. Other duties may be assigned. 
  • Establishes standards and procedures for work of housekeeping staff. 
  • Plans work schedules to ensure adequate service. 
  • Inspects and evaluates physical condition of all areas of the hotel. 
  • Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space. 
  • Periodically inventories supplies and equipment. 
  • Investigates new and improved cleaning instruments and methods. 
  • Ensures staff is well trained. 
  • Celebrates successes and publicly recognizes the contributions of team members. 
  • Empowers Grand Performers to provide excellent customer service. 
  • Observes service behaviors of Grand Performers and provides feedback for improved performance. 
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. 
  • Supports and supervisors and effective inspection program for all guestrooms and public space.
  • Responds to and handles guest problems and complaints. 
  • Ensures all Grand Performers have proper supplies, equipment and uniforms. 
  • Solicits Grand Performer feedback, utilizes an “open door” policy, and reviews Grand Performer satisfaction results to identify and address problems or concerns. 
  • Sets a positive example for guest relations. 
  • Initiates Grand Performer progressive discipline according to policy. 
  • Leads departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. 
  • Responsible for the department budget and expense control. 

SUPERVISORY RESPONSIBILITIES:                                                     

Manages Grand Performers who supervises a Team in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:                                                   

Associate's degree (A. A.) or equivalent from two-year college or technical school.

  • Three to Five years of management experience in Housekeeping in a hospitality environment
  • Two to three years’ experience in a Four or Five Diamond hotel
  •  Advanced knowledge of computer systems used to carry out housekeeping operations, including the ability to solve system related problems
  • Equivalent combination of education and experience will also be considered.


  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Ability to write routine reports and correspondence. 
  • Ability to speak effectively before groups of customers or employees of organization.
  • Bi-lingual is a plus


To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Order Processing systems; Payroll systems; Spreadsheet software and Word Processing software.

Work Environment / Physical Demands:

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the incumbent is regularly required to lift, reach with hands and arms, stand for extended periods of time and use fingers (keyboard etc.) to handle or feel.


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