Lobby Ambassador - JW Marriott Savannah Plant Riverside District
|Location:||JW Marriott Savannah Plant Riverside District - Savannah, Georgia|
|Job Title:||Lobby Ambassador - JW Marriott Savannah Plant Riverside District|
|Pay Type / FLSA Status:||Hourly (Non-Exempt)|
|Available Shift:||All Shifts / Flexible|
|# of Openings:||1|
Beginning in late 2019, JW Marriott Savannah Plant Riverside District is set to transform Savannah’s historic riverfront into a vibrant new entertainment destination inviting guests and visitors to experience incredible dining between 12+ outlets, live music and concerts, high-end shopping and inspired hotel stays. The JW Marriott Savannah will offer 419 beautifully appointed guest rooms and suites for couples, families, business guests and groups looking for inspiration, and discerning travelers with an appetite for something different.
JW Marriott Savannah offers a work experience unlike any other—where pursuing your passion is not only welcomed, it’s actively encouraged. We’re seeking over 700 new associates (aka Grand Performers) to fill positions in entertainment, hospitality and other specialty services at Plant Riverside District.
As a Grand Performer, you will have access to ELITE Benefits/Perks such as:
•Hotel Stay and Food/Beverage discounts at Marriott Hotels Worldwide for you and your family/friends
•Free Employee Meals!
•We are all friends here! Refer your friends and get a Bonus up to $2000 if they are hired!
•20% Discount at all Kessler restaurants, Art Galleries, and Spas
•Start early with your Retirement Plan! 401K match up to 6% - goes into effect after 3 months
•Health Insurance Plans as low as $24/week!
•Stay Healthy! Kessler Wellness Challenge – promotes healthy lifestyle with discounts at gyms and giveaways
•We care about your Fur Babies too! We provide discounted Pet Insurance!
• After your 1st year, you can accrue on average of 20 days of Paid Time Off (PTO)
•We will offer 1.5 times the base rate/hour when you work any of the 7 observed holidays throughout the year!
•”Tickets at Work” discounts, special access to theme parks and more!
•Recognition Program with amazing prizes!
•Tuition Reimbursement and Professional Certification Assistance
•Company paid Basic Life Insurance $10,000
***This position is expected to start 1/2 month prior to opening date***
Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested
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