Guest Room Attendant 091317

Title: Guest Room Attendant 091317
Department: Sands - Housekeeping
Location: NV - Sands Regency - Reno
Employment Duration: Full time
Available Shift: Open
Pay Range:

Description

General Summary of Job Duties

Guest Room Attendant cleans Hotel Rooms and Common Hotel areas while maintaining a clean and safe work environment.

 

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Cleans guest rooms including duties such as making bed(s), vacuuming, emptying trash, wiping sown or dusting all surfaces.
  • Replenishes all guest amenities and information folders as needed.
  • Cleans bathrooms by scrubbing basins, bathtubs, shower walls and doors, toilets, and tile floors with damp tags and proper chemicals when applicable.
  • Replenishes all amenities such as ashtrays, soaps, and tissues.
  • Places clean bath mats on tub and/or shower doors and clean towels on towel rack.
  • Reports unusual room conditions or rooms in need of repair.
  • Reports status of rooms clean/unclean, vacant/occupied via the in-room phone system.
  • Complete all duties in accordance with the room classification checklist.
  • Follows all safety policies and guidelines of the department, company, stat, and federal authorities.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

 

Skills, Education and Other Requirements

  • High School Diploma or equivalent preferred but not required.

 


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