Loss Prevention Manager

Title: Loss Prevention Manager
Department: Cash Magic - Corporate - Administrative
Location: LA - Cash Magic Corporate - Lafayette
Employment Duration: Full time
Available Shift: Open
Pay Range:

Description

General Summary of Job Duties

 

This position will reside in the Cash Magic corporate office in Lafayette, LA and is responsible for Loss Prevention for all Jacobs Entertainment (JEI) Louisiana properties across the state. This includes the Lafayette corporate headquarters and 26 separate casino-store locations. Casino-Store locations are comprised of casino operations, retail, fuel sales, trucker amenities and food services. This position will take a proactive approach regarding regulatory compliance, asset protection, and adherence to in-house procedures, live and/or taped investigations and reports. The Loss Prevention manger will provide support to company managers to ensure compliance with policies, procedures and all laws and regulations. This position is required to travel and work with law enforcement entities at all levels.

 

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

  • Develop strategies and solutions to enhance physical security solutions at each property.

  • Frequent travel between Louisiana properties with overnight stays

  • Responsible for working with management and audit teams to identify inventory shortages and recommend solutions.

  • Conducts authorized investigations and interviews related to theft, fraud, loss and violation of company policy & procedures.

  • Communicates to appropriate management, as well as outside agencies, when fraud, theft, embezzlement or suspicious activities take place.

  • Maintain a high level of confidentiality regarding sensitive and protected information.

  • Comprise weekly activity reports and participate in frequent calls/meetings with management.

  • Deliver Loss Prevention training to management, employees and other key field positions.

  • Required to represent the company professionally and participate in court proceedings, when necessary.
  • Works with management on all law enforcement and regulatory agencies investigations/requests.
  • Use and expertise utilizing the company’s surveillance system.

  • Recommends position of surveillance cameras and reports issues to IT department when discovered.

  • Reviews surveillance video and reports, providing detailed information to appropriate company officials and outside agencies, as needed.

  • Maintains working knowledge of all rules and regulations of the Gaming Commission.

  • Uses company report writing system to document loss prevention and risk related incidents.

  • Conducts frequent property inspections of all the premises, identifying potential security hazards, and reporting same to the appropriate individual or entity for proper resolution.

  • Provides Human Resources team timely reports and information regarding employee investigations and issues as needed.
  • Supports the Risk Manager on strategies and best practices related to company safety.
  • Assists and provides guidance regarding company emergency plans, policies, processes and procedures.
  • Participate in Corporate/property safety committee.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.

  • Adheres to all appearance and uniform standards.

  • Other duties as assigned.

     

     

     

     

Skills, Education and Other Requirements

  • Bachelor degree or higher strongly recommended

  • Knowledge of physical security design and best practices

  • Anti-Money Laundering training or experience recommended

  • Knowledge of Casino operations is recommended

  • Ability to maintain strict confidentiality

  • Must have strong written and oral skills

  • Excellent organizational skills

  • Must maintain a positive, professional relationship with regulatory and law enforcement agencies

  • Minimum of 3 years Loss Prevention experience or Law Enforcement investigative background

  • Experience working in a multi-property organization is recommended

  • Strong interview skills

    • The Reid Technique of Interviewing and

    • Wicklander-Zulawaski Basic certificate

  • Ability to pass Loss Prevention Academy training program (online)

  • Possess strong quantitative, analytical, and statistical skills

  • Working knowledge of OSHA safety regulations

  • Assist with customer-reported ADA complaints

  • Maintain a satisfactory driving record to facilitate the required driving involved

     

Required Work Cards

  • Identification that establishes identity.
  • Identification that establishes the right to work in the United States
  • Valid Louisiana Driver License and acceptable driving history

 

Machinery, Work Equipment, Programs, Software, Hardware Used

  • Microsoft office programs

  • Computer, phone, fax, copier

  • CCTV Surveillance System

  • Point of Sales Equipment

  • Drive company vehicle

     

    General Job Responsibilities and Duties

    To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

    Friendliness

    • Offer a warm greeting to everyone you encounter with a smile and eye contact.

    • Practice mutual respect by dealing honestly in all interactions.

    • Use genuine listening skills and offer sincere responses.

    • Promote positive interactions with both external and internal guests through sincere greeting and communications.

    • Be approachable, listen and lead by example.

      Accountability

    • Be proactive and positive.

    • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.

    • Manage staff effectively with timely reviews and address performance issues.

    • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.

    • Acquire knowledge, training and education. Communicate it to all employees.

      Service Excellence

    • Anticipate our guests’ needs before they ask.

    • Contribute ideas and solutions to improve customer service.

    • Escort our guests rather than point.

    • Take personal pride in the quality of your work.

    • Actively seek feedback from our guests concerning our service and atmosphere.

      Team Work

    • Share and explain information.

    • Involve managers and employees in business development decisions and cost savings initiatives.

    • Great teams consist of great performers.

    • Create a culture of two-way communication with employees and guests.

    • Be courteous, kind and patient with each other.

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