Hotel Housekeeper (Day Shift) 112318

Title: Hotel Housekeeper (Day Shift) 112318
Department: Carson - Housekeeping
Location: NV - Gold Dust West - Carson City
Employment Duration: Full time
Available Shift: Day
Pay Range:

Description

General Summary of Job Duties

Guest Room Attendant cleans Hotel Rooms and Common Hotel areas while maintaining a clean and safe work environment.

 Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Clean Guest rooms to the high level of standards that have been set by the Hotel
  • Clean all common areas of the Hotel to the high level of standards that have been set by the Hotel
  • Maintain a safe and clean Housekeeping Cart
  • Proper use of cleaning supplies and proper labeling of cleaning supplies being used
  • Clean RV Park Bathrooms and Laundry facilities if needed
  • All duties as a Houseperson if needed
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
  • Following proper Hotel procedures for lost and found items
  • Adhere to all appearance and uniform standards
  • Maintain an open line of communication with Management
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner
  • Regular attendance and arriving on-time to all scheduled shifts and meetings is considered an essential function of the job
  • Other duties as assigned

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

 

Friendliness

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

 


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