White Buffalo Host

Title: White Buffalo Host
Department: Lodge - White Buffalo Grille
Location: CO - Lodge & Gilpin - Black Hawk
Employment Duration: Part time
Available Shift: Swing
Pay Range: $12.00

Description

General Summary of Job Duties

Casher/Host job entails handling of all money activities.  Greeting & seating all guests and employees to provide exceptional, fast and friendly customer service.  Assists in maintaining the flow of the room; thereby facilitating turn-over of tables.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Maintain bank, greet and seat customers.
  • Relay customer complaints and compliments to the supervisor.
  • Familiar with all menu items, menu prices and hours of operation.         
  • Maintain a clean work area, professional appearance and present positive customer service techniques.
  • Assisting customers with questions regarding activities within the casino for that day.
  • Assist other team members as necessary.
  • Other related duties including but not limited to complying with the following;  Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance to all scheduled shifts is considered an essential function of the job.
  • Arriving on-time for all scheduled shifts is considered an essential function of the job.
  • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

ACCOUNTABILITY

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

TEAM WORK

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • Must be fluent in English.
  • Must have strong communication skills.
  • Basic computer knowledge and cash handling skills.
  • Pleasant telephone voice.  
  • High School Diploma or Equivalent Work Experience.
  • Background in large volume fast paced restaurant preferred.

 


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