Marketing Promotions Coordinator

Title: Marketing Promotions Coordinator
Department: Lodge - Casino Marketing
Location: CO - Lodge & Gilpin - Black Hawk
Employment Duration: Full time
Available Shift: Open
Pay Range: $19.23/Hour

Description

General Summary of Job Duties

Execute promotions and events at Lodge and Gilpin Casinos. This includes fostering a fun and welcoming environment for our guests to ensure they have a good experience while participating. 

 

Principle Responsibilities and Duties

  • Maintain a high quality of guest service according to JEI’s Mission Statement and FAST Track Values Statement.
  • Execution of on-floor promotions and events at both Lodge and Gilpin Casinos. 
  • Establish relationships and create goodwill with guests. 
  • Thorough understanding of all Winners Club benefits, including premium club requirements and benefits.
  • Thorough understanding of the Sudden Strike Jackpot program at Gilpin.
  • Ability to approach and be approached by players on casino floor and discuss club benefits.
  • Administrative duties as needed, such as internal mailings, assistance with compilation of promotional reports, etc.
  • Assist with company social media postings as assigned
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with management.
  • Maintain a positive and professional demeanor during all interactions with guests, fellow employees and vendors.
  • Regular attendance to all scheduled shifts is considered an essential function of the job.
  • Arriving on-time for all scheduled shifts is considered an essential function of the job.
  • Other duties as assigned.

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greetings and communications.
  • Be approachable, listen and lead by example.

ACCOUNTABILITY

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

 

TEAM WORK

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

 

Skills, Education and Other Requirements

  • Must have strong communication and public speaking skills, including proficiency using microphone to make overhead promotional announcements.
  • The ability to understand and navigate slot tracking, promotional, and slot tournament software.
  • Have a working knowledge of Microsoft Outlook and Word.
  • TIPS Alcohol Awareness certification & Anti-Money Laundering Compliance required
  • High School Diploma or equivalent work experience required.
  • Gaming experience preferred.

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