General Summary of Job Duties
To provide food and beverage service to our guests in the Restaurant ensuring a quality dining experience each and every time they join us.
Essential Responsibilities and Duties
- Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
- Responsible for preparing the Restaurant for business prior to opening on a daily basis.
- Submitting accurate and legible food orders to the kitchen.
- Promptly delivering food and drink orders to the appropriate customer.
- Performing closing and stocking duties at close of restaurant business on a daily basis.
- Providing excellent customer service to all patrons on an ongoing basis.
- Knowing and following applicable Company safety regulations.
- Knowing and Implementing monthly marketing promotions that may effect restaurant operation.
- Order entry on P.O.S. system.
Busser Responsibilities: Clearing table of used dishes and utensils and resetting tables correctly
- Restocking silverware, glasses, placemats and napkins, refilling ice bins in wait stations and maintaining a clean and safe work area.
- Removing trash from wait stations
- Transporting used linen to pick up area.
- Complying with the following; Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.
- Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
- Adhere to all appearance and uniform standards.
- Maintain an open line of communication with Management.
- Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
- Ability to accept performance feedback in a professional manner.
- Regular attendance and arriving on-time to all scheduled shifts and meetings is considered an essential function of the job.
- Other duties as assigned.
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
- Offer a warm greeting to everyone you encounter with a smile and eye contact.
- Practice mutual respect by dealing honestly in all interactions.
- Use genuine listening skills and offer sincere responses.
- Promote positive interactions with both external and internal guests through sincere greeting and communications.
- Be approachable, listen and lead by example.
- Be proactive and positive.
- If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
- Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
- Acquire knowledge, training and education. Communicate it to all employees.
- SERVICE EXCELLENCE
- Anticipate our guests’ needs before they ask.
- Contribute ideas and solutions to improve customer service.
- Escort our guests rather than point.
- Take personal pride in the quality of your work.
- Actively seek feedback from our guests concerning our service and atmosphere.
- TEAM WORK
- Share and explain information.
- Great teams consist of great performers.
- Create a culture of two-way communication with employees and guests.
- Be courteous, kind and patient with each other.
Skills, Education and Other Requirements
- Ability to follow written and oral instructions.
- Communication skills that reflect a welcoming and friendly attitude towards all guests and coworkers at all times.
- Ability to function as part of a team.
- Ability to remain calm and professional when under pressure.
- Ability to prioritize and multi task.
- High School Diploma or Equivalent Work Experience.
- Restaurant experience preferred