Security Manager

Title: Security Manager
Department: Lodge - Security
Location: CO - Lodge & Gilpin - Black Hawk
Employment Duration: Full time
Available Shift: Open
Pay Range: $55,000 - $65,000 DOE

Description

General Summary of Job Duties

Manages, supervises and coordinates the work activities of Security Staff; overseeing all operations in the Department.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • General problem solving to deal with a variety of concrete variables in situations where only limited standardization exists to enhance the performance of the Department.
  • Completion of administrative tasks in support of the Department, including but not limited to payroll, disciplinary actions, evaluations, scheduling, employee recognition tasks and budgetary/financial planning and management.
  • Generate, revise and interpret company policies and procedures pertaining to the safety of the guests and employees as well as the security of the Company and its assets.
  • Generate and revise reports, business correspondence and procedure manuals.
  • Regular, predictable attendance is an essential function of your job.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Ability to effectively lead and influence others to accomplish desired organizational goals.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume a must. 
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Supervision and direction of Security Supervisors.
  • Other related duties including but not limited to complying with the following;  Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
  • Other duties as assigned.

 

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

FRIENDLINESS

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

ACCOUNTABILITY

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

SERVICE EXCELLENCE

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

TEAM WORK

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

Skills, Education and Other Requirements

  • Must be fluent in English.
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Must possess a valid Colorado Key License from the Division of Gaming.
  • Bachelor’s degree or 1-2 years of Equivalent Work Experience.
  • 1-2 years of related experience or training.

 


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