Cashier/Host

Title: Cashier/Host
Department: Elko - The Grille
Location: NV - Gold Dust West - Elko
Employment Duration: Full time
Available Shift: Day, Swing
Pay Range:

Description

General Summary of Job Duties

Cashier/Host job entails greeting & seating all guests and employees to provide exceptional, fast and friendly customer service.  Assists in maintaining the flow of the room; thereby facilitating turn-over of tables.  Adhere to all company policies and procedures and be aware of State gaming and Liquor Laws

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Relay guest complaints and compliments to the supervisor.
  • Familiarity with all menu items, menu prices and hours of operation & promotions.
  • Maintain a clean work area, professional appearance and present positive customer service techniques.
  • Ensures consistency & quality.
  • Responsible for maintaining, greeting and seating guests.
  • Adhere to all company and department policies and procedures.
  • Assist guests with questions regarding activities on the property.
  • Practice good customer relations.
  • Expect to be present at all pre-shift meetings and be informed of all events in the department.
  • Cooperate with all co-workers in all departments of the operation.
  • Practice TIPS awareness and the responsible serving of alcohol.
  • Practice awareness in serving alcohol; report all intoxicated guests to the F & B or MOD.
  • Complete daily side work.
  • Assist other team members as needed.
  • Other duties as assigned.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on-time to all scheduled shifts and meetings is considered an essential function of the job.
  • Other duties as assigned.

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

 

Friendliness
Offer a warm greeting to everyone you encounter with a smile and eye contact.

  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

 


First time applicant?

Click Apply for this Position





Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search


Powered By Taleo