Supervisor Front-of-House Ole Ole Restaurant (Varied Shift) 021219

Title: Supervisor Front-of-House Ole Ole Restaurant (Varied Shift) 021219
Department: Carson - Ole Ole Restaurant & Cantina
Location: NV - Gold Dust West - Carson City
Employment Duration: Full time
Available Shift: Open
Pay Range:

Description

General Summary of Job Duties

The front of house restaurant Supervisor's primary job responsibilities include training, supervising, and developing all dining area personnel in order to offer superior customer service and quality food product during assigned shifts.  This will be done in a safe, clean, and controlled environment. Must be 21 years of age.

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Oversee all dining area and restaurant operations and functions
  • Ensure service excellence by fostering a positive guest experience and proactively addressing customer concerns
  • Ensure proper product quality, presentation, and consistency
  • Maintain all sanitation and health department requirements
  • Assist in all dining room personnel hiring and training
  • Implement proper chain of command leadership
  • Assist in maintaining and guiding all dining area personnel training, records, scheduling, development, and discipline for assigned shifts
  • Maintain an open line of communication with Management.
  • Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on-time to all scheduled shifts and meetings is considered an essential function of the job.
  • Other duties as assigned.

 

General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

 

Friendliness

  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.

Accountability

  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.

Team Work

  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.

 


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