Food Runner - Buffet

Title: Food Runner - Buffet
Department: Sands - Buffet
Location: NV - Sands Regency - Reno
Employment Duration: Full time
Available Shift:
Pay Range:


General Summary of Job Duties

The Food Runner ensures food levels are full and areas are clean. 


Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
  • Food Runners maintain a fresh-looking product in the Sands Regency Buffet at all times.
  • Food Runners keep all surfaces and floors free of food and debris.
  • Food Runners are in constant communication with the line cooks.
  • Food Runners are expected to communicate what product they need periodically throughout the day.
  • Food Runners are expected to keep a par of certain products for the buffet.
  • Clean areas throughout the kitchen as needed.
  • Assist Sous Chefs or Lead Cooks however needed.
  • Assist dishwashers when needed.
  • Ensure quality of product being served.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with management.
  • Maintain a positive and professional demeanor during all interactions with guests, fellow employees and vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.


Other duties as assigned.

General Job Responsibilities and Duties

     To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:


  • Offer a warm greeting to everyone you encounter with a smile and eye contact.
  • Practice mutual respect by dealing honestly in all interactions.
  • Use genuine listening skills and offer sincere responses.
  • Promote positive interactions with both external and internal guests through sincere greeting and communications.
  • Be approachable, listen and lead by example.


  • Be proactive and positive.
  • If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
  • Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
  • Acquire knowledge, training and education. Communicate it to all employees.


  • Anticipate our guests’ needs before they ask.
  • Contribute ideas and solutions to improve customer service.
  • Escort our guests rather than point.
  • Take personal pride in the quality of your work.
  • Actively seek feedback from our guests concerning our service and atmosphere.
  • Share and explain information.
  • Great teams consist of great performers.
  • Create a culture of two-way communication with employees and guests.
  • Be courteous, kind and patient with each other.


Skills, Education and Other Requirements

  • Must have an understanding of English.
  • Must have strong communication skills.
  • Must be able to multi-task.
  • Must have working knowledge of the food service industry.
  • High School Diploma or equivalent work experience.
  • Must have working knowledge of the food service industry.

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